Telecaller Thoothukudi

Company Name :Matha Furniture

Job Title: Telecaller

Location : Thoothukudi, Millerpuram

Employment Type: Full-time/Part-time

Contact:

Salary: Negotiable

Overview:

We are seeking a dynamic and results-driven Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering inbound calls, and handling customer inquiries. You will play a key role in promoting and selling our products or services, as well as providing support and building strong customer relationships.

Key Responsibilities:

• Outbound Calling: Make calls to potential customers, inform them about our products/services, and generate interest.
• Customer Interaction: Handle inbound and outbound calls, answering queries and providing information.
• Sales & Lead Generation: Promote and sell products or services, qualify leads, and convert prospects into customers.
• Data Management: Maintain accurate records of customer interactions, including updating databases with call outcomes, customer details, and feedback.
• Follow-ups: Follow up with potential customers and leads, ensuring they are provided with the necessary information and assistance.
• Customer Support: Provide basic customer support, assisting with inquiries or issues related to products/services.
• Script Adherence: Follow company scripts and guidelines while communicating with customers to ensure consistency and professionalism.
• Reporting: Provide daily or weekly reports to supervisors regarding call metrics, sales targets, and feedback.
• Meet Targets: Achieve monthly or weekly sales targets, call quotas, and other performance metrics set by the organization.
• Team Collaboration: Collaborate with the sales and customer service teams to ensure customer satisfaction and smooth service delivery.

Skills & Qualifications:

• Education: High school diploma or equivalent; additional certifications in communication or sales are a plus.
• Communication Skills: Excellent verbal communication skills, with a clear and friendly tone.
• Customer-Oriented: Strong ability to build rapport with customers and handle inquiries effectively.
• Sales Skills: Ability to engage prospects, explain products/services, and close deals.
• Multitasking: Ability to manage multiple calls and tasks efficiently in a fast-paced environment.
• Technical Proficiency: Basic knowledge of computer systems, CRM software, and phone systems.
• Languages: Proficiency in [required languages, e.g., English, Hindi] depending on the region.
• Experience: Previous experience in telecalling, telemarketing, or customer service is preferred but not required.

Personal Attributes:

• Persuasive and Confident: Ability to convince potential clients or customers about the value of the product/service.
• Active Listening: Good listening skills to understand customer needs and concerns.
• Problem-Solving: Ability to think quickly and resolve customer queries or objections.
• Team Player: Willingness to work closely with team members and share best practices

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000 - ₹10,000 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Job Types: Full-time, Permanent

Pay: ₹8, ₹10,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: ₹9, ₹10,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person