Customer Relation Executive

2 weeks ago


Thoothukudi, Tamil Nadu, India Pearl Motors Pvt Ltd Full time ₹ 1,44,000 per year

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer interactions, addressing concerns, providing product/service information, and ensuring excellent customer satisfaction. The role focuses on building long-term customer relationships and supporting sales and service teams for smooth operations.

Key Roles & Responsibilities

  • Welcome and assist customers visiting the showroom/office.
  • Handle customer queries through phone, WhatsApp, and in person.
  • Maintain customer records and update CRM systems.
  • Coordinate with service, and support teams for timely follow-up.
  • Resolve customer complaints and escalate issues when necessary.
  • Ensure smooth customer flow and reduce waiting time.
  • Communicate offers, promotions, and service reminders to customers.
  • Collect feedback and ensure high customer satisfaction (CSI).
  • Manage appointment scheduling and follow-up calls.
  • Assist in documentation, billing, and basic administrative tasks.

Skills Required

  • Good communication skills (English & Tamil).
  • Customer handling skills.
  • Basic computer knowledge (MS Office/CRM).
  • Problem-solving and patience.
  • Positive attitude and polite behavior.
  • Ability to multitask and coordinate with teams

Job Type: Full-time

Pay: ₹9, ₹12,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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