Customer Relation Executive
16 hours ago
Job Summary
The Customer Relationship Executive (CRE) is responsible for managing customer interactions, addressing concerns, providing product/service information, and ensuring excellent customer satisfaction. The role focuses on building long-term customer relationships and supporting sales and service teams for smooth operations.
Key Roles & Responsibilities
- Welcome and assist customers visiting the showroom/office.
- Handle customer queries through phone, WhatsApp, and in person.
- Maintain customer records and update CRM systems.
- Coordinate with service, and support teams for timely follow-up.
- Resolve customer complaints and escalate issues when necessary.
- Ensure smooth customer flow and reduce waiting time.
- Communicate offers, promotions, and service reminders to customers.
- Collect feedback and ensure high customer satisfaction (CSI).
- Manage appointment scheduling and follow-up calls.
- Assist in documentation, billing, and basic administrative tasks.
Skills Required
- Good communication skills (English & Tamil).
- Customer handling skills.
- Basic computer knowledge (MS Office/CRM).
- Problem-solving and patience.
- Positive attitude and polite behavior.
- Ability to multitask and coordinate with teams
Job Type: Full-time
Pay: ₹9, ₹12,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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