Customer Service Coordinator
5 hours ago
Customer Service Coordinator
Roles and Responsibilities.
· Provide outstanding customer service to improve customer satisfaction and relationship. · Provide technical support to customers, resolving technical issues · Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. · Provide guidance to fellow employees and track employee performance · Identifying and resolving any urgent customer service queries · Developing and implementing monthly/yearly departmental goals · Maintaining and updating client database. · Take an active role in company. · Perform other duties as assigned.
Desired Candidate Profile
· Ability to assess and resolve customer issues effectively · Ability to troubleshoot issues and provide solutions · Ability to manage expectations and troubleshoot problems · Excellent communication skills.
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