Customer Service Coordinator

5 hours ago


Delhi, Delhi, India colston concepts Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Customer Service Coordinator
Roles and Responsibilities.
·       Provide outstanding customer service to improve customer satisfaction and relationship. ·       Provide technical support to customers, resolving technical issues ·       Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. ·       Provide guidance to fellow employees and track employee performance ·       Identifying and resolving any urgent customer service queries ·       Developing and implementing monthly/yearly departmental goals ·       Maintaining and updating client database. ·       Take an active role in company. ·       Perform other duties as assigned.
Desired Candidate Profile
·       Ability to assess and resolve customer issues effectively ·       Ability to troubleshoot issues and provide solutions ·       Ability to manage expectations and troubleshoot problems ·       Excellent communication skills.


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