Customer Service Executive

19 hours ago

Delhi, Delhi, India Fitspire - Health | Wellness Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer support executive

Location:
Delhi

Department:
Sales / Marketing

Experience:
1–2 years

Employment Type:
Full-time

About the Role:

We are looking for a
Customer Support Executive
who will act as the first point of contact for our customers. The ideal candidate will handle customer queries efficiently, ensure customer satisfaction, and contribute to maintaining a positive brand image.

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, or social media promptly and professionally.
  • Provide accurate information regarding products, services, or orders.
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain detailed records of customer interactions, transactions, feedback, and issues.
  • Coordinate with internal departments (sales, logistics, accounts, etc.) to resolve customer concerns.
  • Assist in order processing, tracking, cancellations, and returns.
  • Identify and escalate priority issues to the appropriate team or management.
  • Strive to achieve high customer satisfaction and service excellence.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline.
  • 1–3 years of experience in customer support or a related role (freshers with excellent communication skills can also apply).
  • Excellent verbal and written communication skills in English (and Hindi, if applicable).
  • Strong problem-solving, multitasking, and organizational skills.
  • Familiarity with CRM tools, ticketing systems, or e-commerce platforms is an advantage.
  • Positive attitude, patience, and a customer-first mindset.

Preferred Skills:

  • Experience in e-commerce, retail, or the service industry.
  • Knowledge of order management and basic Excel reporting.

Key Competencies:

  • Empathy and active listening
  • Professional communication
  • Attention to detail
  • Team collaboration
  • Time management

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