Customer Service Executive

3 days ago

Delhi, Delhi, India EssVee Consultant Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role & responsibilities

  • International CSE (Customer Support Executive+ Upselling)
  • Candidate will be entitled with Online Leads of Interested customers.
  • Candidate will have to make call to Interested customers
  • Explain the product details/offers/benefits to the customers
  • Convert interested customers into sale & guide to make online payment or visit
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
  • Work Location: Azadpur(GT Road)
  • Night shift Timing :-
  • 6:00pm to 3:00AM, 7:00pm to 4:00am 9am to 6am (Both side can and meal facility)
  • Experience: Min. 1 year in any international process
  • Unlimited incentives
  • Candidates should be presentable
  • Excellent communication skills
  • Candidates must have their experience documents
  • Responsibilities:
  • Make inbound and outbound calls and chat with customer to promote and sell a product or service.
  • Create, maintain and update database of customers with complete information and emails. Consolidate existing customer base while building new customer base.
  • Monitor competitors products or services and create selling strategies for own products or services.
  • Handle customer needs and requirements.
  • Respond to customer inquiries and resolve.
  • You will get the generated leads and convert into sales

Must Have Minimum Requirements

  • Any graduate or an undergraduate can apply with min. experience of 1 TO 2 year.
  • Experience of handling an clients outbound calls or product sale.
  • Exceptional interpersonal skills.
  • Excellent communication and interpersonal skills: Good verbal communicator and presenter
  • Self-motivated and positive.
  • Good Convincing power.

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