Customer Service Executive in Delhi
2 weeks ago
Job Title: Customer Support Executive
Location: Okhla, New Delhi
Employment Type: Full-time
Department: Operations
Job Summary
We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints.
Key Responsibilities
- Handle customer queries via phone, email, live chat and social media.
- Assist customers with order placement, tracking, returns, refunds and cancellations.
- Resolve issues related to payments, product availability and delivery delays.
- Provide accurate product information and guide customers through the website/app.
- Maintain a deep understanding of company policies, promotions and product catalogue.
- Log and escalate unresolved issues to relevant departments for timely resolution.
- Document customer interactions and feedback to improve service quality.
- Build rapport with customers to enhance loyalty and satisfaction.
Required Skills & Qualifications
Bachelor's degree
Excellent verbal and written communication skills.
Familiarity with e-commerce platforms, CRM tools, and ticketing systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and a customer-first attitude.
Basic understanding of online shopping processes and digital tools.
Preferred Traits
Empathetic and patient listener
Tech-savvy and quick learner
Team player with a positive attitude
Flexible with work hours and shifts
About Company: Octopus Tech Solutions is a BPO and IT service provider. We provide services of digital marketing, outsourcing services, and website management.
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