Customer Service Executive in Delhi

21 hours ago

Delhi, Delhi, India Octopus Tech Solutions Pvt Ltd Full time

Job Title: Customer Support Executive

Location: Okhla, New Delhi

Employment Type: Full-time

Department: Operations

Job Summary
We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints.

Key Responsibilities

  • Handle customer queries via phone, email, live chat and social media.
  • Assist customers with order placement, tracking, returns, refunds and cancellations.
  • Resolve issues related to payments, product availability and delivery delays.
  • Provide accurate product information and guide customers through the website/app.
  • Maintain a deep understanding of company policies, promotions and product catalogue.
  • Log and escalate unresolved issues to relevant departments for timely resolution.
  • Document customer interactions and feedback to improve service quality.
  • Build rapport with customers to enhance loyalty and satisfaction.

Required Skills & Qualifications
Bachelor's degree

Excellent verbal and written communication skills.

Familiarity with e-commerce platforms, CRM tools, and ticketing systems.

Ability to multitask and manage time effectively in a fast-paced environment.

Strong problem-solving skills and a customer-first attitude.

Basic understanding of online shopping processes and digital tools.

Preferred Traits
Empathetic and patient listener

Tech-savvy and quick learner

Team player with a positive attitude

Flexible with work hours and shifts

About Company: Octopus Tech Solutions is a BPO and IT service provider. We provide services of digital marketing, outsourcing services, and website management.

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