Customer Service Executive

5 days ago

Delhi, Delhi, India Burgundy Brand Collective Full time

Company Description

Burgundy Brand Collective is dedicated to building vibrant communities around authentic and culturally cherished brands. Our mission is to grow our brands into market leaders by integrating them into the fabric of society. As an omnichannel consumer brands retailer, we combine physical retail, online platforms, and B2B distribution to deliver exceptional experiences. Our diverse portfolio includes Provenance (India), ROYCE' Chocolate (Japan), Onitsuka Tiger (Japan), and Papabubble (Spain). With a presence across major Indian metros, we are committed to making our brands loved by all.

Role Description

This is a full-time, on-site role for a Customer Service Executive based in New Delhi. The Customer Service Executive will manage daily customer interactions, providing support, resolving inquiries, and ensuring excellent service delivery. The candidate will address customer concerns, enhance overall customer satisfaction, manage service processes, and maintain a high standard of communication with all customers.

Qualifications

  • Strong interpersonal and communication skills to build rapport and maintain positive customer relationships.
  • Experience in Customer Service, Customer Support, and Customer Satisfaction is essential.
  • Competency in Customer Service Management, including resolving queries and managing complaints to strengthen customer trust.
  • Strong organizational and problem-solving skills, with attention to detail and customer needs.
  • Proficiency in operating CRM tools and platforms is a plus.
  • Bachelor's degree in any discipline is preferred; relevant certifications in customer service will be advantageous.

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