Customer Service Executive

6 days ago

Delhi, Delhi, India Adroit Synergies Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

Adroit Synergies Pvt. Ltd. is a global business service provider specializing in Business Process Outsourcing (BPO) solutions, founded in 2015. With over 700 employees across three delivery centers, Adroit collaborates with clients to achieve measurable business outcomes like enhanced customer satisfaction, increased productivity, and optimized processes. The company provides tailored outsourcing services across industries such as telecom, banking, B2B, technical support, analytics, and backend operations. Known for serving as an extension of clients' brands, Adroit delivers seamless in-house solutions using its strategic process and design expertise.

Role Description

This is a full-time on-site role for a Customer Service Executive at Adroit Synergies Pvt. Ltd., located in Delhi, India. The Customer Service Executive will handle customer inquiries, resolve service-related issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include providing exceptional customer support, managing service interactions, and contributing to a positive customer experience. The role also involves maintaining accurate records of customer interactions and collaborating with the team to enhance service delivery.

Qualifications

  • Strong interpersonal skills to build relationships and communicate effectively with customers
  • Proven ability to provide excellent customer support and ensure customer satisfaction
  • Experience in managing customer service and addressing service-related concerns effectively
  • Competence in problem-solving, active listening, and conflict resolution
  • Excellent verbal and written communication skills in English
  • Ability to work on-site in Delhi, India, with flexibility and a team-oriented mindset
  • Previous experience in a customer service role is preferred but not mandatory
  • Proficiency in using customer service software or CRM tools is a plus

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