Customer Service

8 hours ago

Delhi, Delhi, India Bansal Trading Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Job Location: Netaji Subhash Place

Key Responsibilities:

  • Assist the sales team with daily sales activities, including managing schedules, arranging meetings, and preparing presentations.
  • Respond to customer inquiries and provide product/service information to prospective and existing clients.
  • Prepare and process sales orders, invoices, and delivery schedules.
  • Coordinate with internal departments such as logistics, production, and finance to ensure timely order fulfillment and delivery.
  • Monitor and track the status of customer orders and communicate updates to both the sales team and customers.
  • Maintain and update sales documentation, contracts, and agreements.
  • Generate and distribute sales reports, tracking performance metrics and sales targets.
  • Assist in preparing sales forecasts and reports for management review.
  • Serve as a point of contact between clients and the sales team, ensuring clear communication and prompt responses.
  • Address customer concerns or complaints and escalate issues to the appropriate team members when necessary.
  • Work closely with other departments (e.g., marketing, customer service, and operations) to align on sales initiatives and customer needs.
  • Provide administrative support during sales campaigns, promotional events, or new product launches.
  • Monitor inventory levels and coordinate with the procurement team to ensure product availability for customer orders.
  • Notify the sales team of low stock levels or potential delays in fulfilment.

Qualifications:

  • Education: Bachelor's degree in Business, Marketing, or a related field.
  • Experience: Previous experience in sales support or coordination roles (1-3 years preferred).
  • Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint); experience with CRM systems is a plus.
  • Communication: Excellent verbal and written communication skills.
  • Organizational Skills: Strong attention to detail, time management, and multitasking abilities.
  • Problem Solving: Ability to address and resolve customer issues effectively and efficiently.

Additional Requirements:

  • Ability to handle pressure in a fast-paced sales environment.
  • Willingness to take on additional responsibilities and adapt to changes in priorities.
  • Flexibility to work extended hours when necessary to meet sales deadlines.

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