Customer Service Executive

2 hours ago


Delhi, Delhi, India 07fba14b-1cd3-4572-bd73-c3e6ac885861 Full time ₹ 21,600 - ₹ 24,000 per year

Customer Service Executive/ Email Support Executive: Full-Time (Work From Office) | CreateX Agency – Noida, Sector 8

CreateX is seeking a Customer Service Executive who can effectively resolve customer queries via email.

Location: Sector 8, Noida (Work From Office)

Experience: Fresher

Salary: ₹18,000 - ₹20,000

6 Days Working

Location:
On-site,
Noida

What you'll do:

  • Handle customer inquiries via email.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer issues efficiently while ensuring customer satisfaction.
  • Maintain detailed records of customer interactions.
  • Coordinate with internal teams to escalate and resolve complex cases.
  • Follow up with customers to ensure their queries are closed satisfactorily.
  • Identify customer needs and recommend relevant products/services.
  • Contribute to process improvement initiatives to enhance service quality.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to handle difficult customers with patience and professionalism.
  • Basic computer skills (MS Office, CRM tools preferred).
  • Ability to multitask and manage time effectively.
  • Prior experience in customer service is an added advantage.

If you're interested, apply now.



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