Support Specialist II, Customer Support

6 days ago


Bengaluru, Karnataka, India Vimeo Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Vimeo is seeking a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. 

You'll be a key member of our Japanese support team, skilled at handling customer issues in Japanese, Korean, and English. In a fast-paced environment, you will resolve complex technical challenges and provide expert guidance to our most valued clients.

This role reports to the Senior Customer Support Manager and will directly contribute to Vimeo's support efforts, with a focus on our core products.

The ideal candidate will have a consistent 5-day work schedule and the ability to work standard Japanese business hours.

What your day will look like: 

  • Customer Support & Ownership: Deliver high-level support to Sales-Assisted and Self-Serve customers, managing inquiries across tickets, phone calls, and messaging platforms. Take full ownership of issues from initial contact to final resolution to ensure timely and effective solutions.
  • Product Expertise & Technical Translation: Become a trusted advisor by developing a deep understanding of Vimeo's platform and video products. Effortlessly translate complicated technical concepts in Japanese, Korean, and English into direct and effective terms for customers to understand.
  • Dedicated Enterprise Support: Serve as a Dedicated Enterprise Support Specialist (DESS) for a portfolio of Platinum Sales-Assisted clients, building strong relationships and understanding their specific needs to provide tailored support.
  • Knowledge Base Contribution: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams.
  • Voice of the Customer: Assist in tracking and reporting on customer pain points, feature requests, and other feedback. Share these insights with Product and Engineering stakeholders to help drive product improvements.
  • Cross-Team Collaboration: Work closely with internal teams, from Customer Success and Account Managers to Product and Engineering, to ensure customer issues are resolved efficiently.

Skills and knowledge you should possess:

  • Minimum of 2 years of experience in a customer-facing technical support role, ideally within a SaaS environment.
  • Exceptional written and spoken communication skills in Japanese, Korean, and English.
  • Familiarity with video technology and other technical concepts.
  • Understanding of digital video/audio compression codecs like H.264, ProRes, HEVC, and AAC.
  • Basic understanding of HTML and CSS.
  • Experience troubleshooting complex technical issues related to live video streaming, including embed codes, browser compatibility, and network connectivity.
  • Understanding of the mechanics of live video delivery, including encoding formats, streaming protocols, and common hardware encoders.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced, high-energy environment.
  • Strong technical aptitude and the ability to quickly learn and adapt to new technologies.
  • Experience in an omnichannel support organization, providing support via tickets, phone, and messaging.
  • Experience with Zendesk or other ticketing systems.

About us:

Vimeo (NASDAQ: VMEO) is the world's leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world's largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Learn more at

Learn more at

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at
 
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

  • Bengaluru, Karnataka, India Dentalcare Support Services Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Act as first IT contact for ops & UK practices. Support MS 365, Teams, Outlook & shared drives. Troubleshoot issues, support practice software, maintain docs, escalate as needed, assist upgrades & ensure compliance with security & policies. Required Candidate profileIT SupportTechnical SupportTicketing SystemsIT documentationUK IT Support (desirable)


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...


  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 30,000 - ₹ 60,000 per year

    Salary - 4.5 lpaExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, and ensuring customer satisfaction through effective communication and problem-solving. The role involves using...


  • Bengaluru, Karnataka, India WHITE HORSE MANPOWER CONSULTANCY (P) LTD Full time ₹ 32,40,000 - ₹ 35,00,000 per year

    Client Services Support Specialist I / II | International Inbound Voice | 14 Yrs | Up to 35K | Night Shift | Immediate Joiners Job Description Client Services Support Specialist I / II We are hiring Client Services Support Specialists (Levels I & II) with international inbound voice process experience. This is a 100% work-from-office role for...


  • Bengaluru, Karnataka, India Radancy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Support Specialist, Global Customer Support – Bengaluru, IndiaRadancy's success is built on the success of our customers, and we're looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you'll provide expert support across multiple...


  • Bengaluru, Karnataka, India Ileseum Clubs Full time ₹ 37,500 - ₹ 45,000 per year

    Location: Whitefield, BangaloreYears of experience:1 to 3 years in the relevant fieldSalary:20-25K depending upon the candidature of the candidateCompany DescriptionIleseum Clubs is India's leading sports and leisure club management company. Designed for the modern urban individual, we unite sports, fitness, leisure, and co-working under one roof. Our...


  • Bengaluru, Karnataka, India White Horse Manpower Consultancy Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Client Services Support Specialists (Levels I & II) with international inbound voice process experienceThis is a 100% work-from-office role for candidates with strong communication skills, customer service mindset, &willingness to work in US shifts Required Candidate profileInternational inbound voice calls resolve queriesExcellent customer service with...


  • Bengaluru, Karnataka, India Anthology Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Associate Technical Support IIBangalore, IndiaThe Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional...


  • Bengaluru, Karnataka, India Support Studio Technologies Full time

    Work Experience : 10 YearsWork Location : Duration : 1 YearJob Description :- 10+ years of SAP experience with at least 6+ years in SAP GTS implementations and support.- Strong expertise in multiple SAP GTS modules : Compliance Management, Customs Management, Risk Management.- Hands-on experience in SAP GTS integration with SAP ECC/S4HANA and external...


  • Bengaluru, Karnataka, India SuperAGI Full time

    About SuperAGISuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of what's possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence.Role OverviewAs a...