
Client Services Support Specialist I
21 hours ago
Client Services Support Specialist I / II | International Inbound Voice | 14 Yrs | Up to 35K | Night Shift | Immediate Joiners
Job Description Client Services Support Specialist I / II
We are hiring Client Services Support Specialists (Levels I & II) with international inbound voice process experience. This is a 100% work-from-office role for candidates with strong communication skills, customer service mindset, and willingness to work in US shifts (India Night Shift).
Key Responsibilities:
- Handle international inbound voice calls and resolve customer queries.
- Deliver excellent customer service with active listening and clear communication.
- Document interactions accurately and maintain service quality standards.
- Utilize MS Office tools and ensure timely reporting.
- Collaborate with operations and escalate unresolved issues as required.
Required Qualifications:
- Experience: 14 years in international inbound voice process (mandatory).
- Excellent verbal communication skills in English.
- Strong active listening, typing proficiency, and MS Office skills.
- Education: PUC / Diploma / Graduate (any background).
- Immediate joiners (or within 30 days notice).
- 100% Work From Office; Shift: 6:30 PM 3:30 AM IST (US Shift).
Preferred Qualification:
- Prior experience in Healthcare International Voice process is an added advantage.
Salary Package:
- 12 Years Exp: Up to 27,000/month
- 23 Years Exp: Up to 35,000/month
Interview Process:
- Voice & Communication Skill Assessment + Typing Test
- Operations Round
- HR Fitment Round
Contact for Scheduling Interviews:
- Sima hidden_mobile
- Niki hidden_mobile
- Saniya hidden_mobile
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