Support Specialist I, Customer Support

13 hours ago

Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.

What you'll do:

  • Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.
  • Rotate through our 24x7 shifts to ensure consistent support coverage
  • Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone)
  • Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT
  • Develop a comprehensive knowledge of Vimeo products to be able to resolve approximately 80%+ of the tickets received
  • Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers
  • Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers
  • Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.

Time Allocation:

  • Ticket work: 90%
  • Continued learning and product familiarization: 10%

Support Channels:

○ Email

○ Phone

○ Chat

○ Social

Skills and knowledge you should possess:

  • 1-2 years of relevant work experience in Customer or Technical Support
  • Excellent written and verbal communication in English
  • Proficient in technical troubleshooting, especially with web and video-streaming technologies.
  • Familiarity with the basics of web technology and video-streaming apps
  • Understanding of livestreaming technology along knowledge of different encoding software and hardware
  • A calm and patient demeanor, especially when faced with challenging customer interactions.
  • Bachelors/Engineering Degree preferred
  • Undergraduate degree in any discipline

Bonus points:

  • Experience working in Zendesk

  • Support Specialist I, Customer Support

    9 hours ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...

  • Support Specialist I, Customer Support

    13 hours ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts...

  • Customer Support Specialist I

    7 days ago

    Bengaluru, Karnataka, India EagleView Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Us:Eagleview, is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction,...

  • Client Services Support Specialist I

    2 weeks ago

    Bengaluru, Karnataka, India WHITE HORSE MANPOWER CONSULTANCY (P) LTD Full time ₹ 32,40,000 - ₹ 35,00,000 per year

    Client Services Support Specialist I / II | International Inbound Voice | 14 Yrs | Up to 35K | Night Shift | Immediate Joiners Job Description Client Services Support Specialist I / II We are hiring Client Services Support Specialists (Levels I & II) with international inbound voice process experience. This is a 100% work-from-office role for...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India BOFFIN BUTLER Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire...

  • Customer Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Location: Bengaluru (Onsite)Salary: Upto 5 LPA + IncentivesExperience: Must have experience of 1-2 years as Customer Support in Trading or Stock Market IndustryRole DescriptionThis is a full-time on-site role for a Customer Support Specialist in the stock market and trading industry. The position is located in Bengaluru. The Customer Support Specialist will...

  • Customer Support Executive

    4 days ago

    Bengaluru, Karnataka, India I Energizer IT Services Private Limited. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionI Energizer IT Services Private Limited is a consumer services company based out of A-37 Sector-60, Noida, Uttar Pradesh, India. We strive to offer top-notch services to our clients by ensuring customer satisfaction through excellent support and services.Role DescriptionThis is a full-time on-site role for a Customer Support Executive...

  • Customer Support Specialist

    18 hours ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Salary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries and resolving issues related to healthcare services, providing technical support, and ensuring customer satisfaction. The role involves effective...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India CareerLeap Full time

    Location: BengaluruSalary - 3.2 LPA o 3.5LPAVariable pay to 35000Joining bonus One way cabCompany DescriptionCareerLeap is not a traditional recruitment agency; we're a strategic talent partner founded by business operators who have successfully scaled some of India's most successful startups. We aim to combat the "Scaling Trap" by building teams with...

  • Customer Support Specialist

    4 days ago

    Bengaluru, Karnataka, India Hiring Studio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking for a Customer Support Specialist ,roles involves handling customer queries, orders, pricing, and account management. Strong communication, MS Office skills & problem-solving required.