Floor CRM

1 day ago

Tilak Nagar Indore Madhya Pradesh, India Banaras saree centre Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Job Description – Floor CRM (Basic Customer Service Role)

Designation: Floor CRM

Location: Banaras Saree Centre, Indore

Industry: Retail (Saree Showroom)

Role Overview

The Floor CRM will be responsible for greeting customers, making walk-in entries with complete details, and taking Google reviews from customers after their shopping experience. This is a frontline customer service role focused on maintaining accurate records and ensuring a positive customer experience.

Key Responsibilities

1. Customer Welcome & Support

  • Warmly welcome every customer entering the showroom.
  • Ask for basic customer details politely (name, mobile number, purpose of visit).
  • Guide customers to the appropriate section or staff member if needed.

2. Walk-In Entry & Customer Details

  • Maintain daily walk-in entries in the register/app.
  • Record accurate customer details such as:
  • Name
  • Contact number
  • Date & time
  • Purpose of visit (shopping / inquiry / trial / pickup)
  • Ensure entries are complete and neat.

3. Collecting Google Reviews

  • Request customers to share feedback and take Google reviews after billing or at exit.
  • Help customers scan QR code and submit the review.
  • Maintain daily count/target of reviews.
  • Ensure only genuine and positive customer experiences are shared.

4. Customer Experience

  • Maintain a polite, friendly, and helpful attitude at all times.
  • Ensure customers feel valued from entry to exit.

5. Coordination

  • Coordinate with showroom staff for smooth customer flow.
  • Inform sales staff when a customer is waiting.
  • Update management on daily walk-in count and review count.

Skills Required

  • Good communication and polite behavior.
  • Basic knowledge of using mobile apps / Google review process.
  • Ability to greet customers confidently.
  • Basic record-keeping skills.
  • Positive attitude and neat appearance.

Qualification

  • Minimum Graduate.
  • Freshers can apply (retail experience is a plus).

NOTE - Interested candidates can share their CV at or whatsapp at

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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