Csa (Customer Service Associate)
2 days ago
**We Are Hiring - Escalation Handling Executive (E-Commerce Process)**
Are you great at solving problems and handling tough customer cases?
Join our team and help deliver exceptional customer experience.
**Role**: Escalation Handling Executive
**Location**: Bhopal (Onsite)
**Salary**: ₹15,000 per month
**Process**: Inbound & Outbound - E-Commerce
**Experience**: Fresher/Experienced both can apply
Important Note
Profiles without strong English communication will not be considered.
Key Responsibilities
- Handle escalated customer calls (orders, refunds, returns, delivery issues)
- Provide quick and accurate resolutions
- Coordinate with internal teams for case closure
- Maintain CRM updates and case notes
- Ensure timely resolution as per TAT
- Identify recurring issues and share insights
Skills Required
- Excellent English and Hindi communication
- Strong problem-solving and decision-making ability
- Ability to stay calm under pressure
- Basic computer knowledge
- E-commerce process knowledge is an added advantage
Interview Location
2nd Floor, Shriram Plaza, Ayodhya Bypass Road, Bhopal
Note: Upcoming Office Relocation
Our office will soon be relocating to:
Elegant Business Square, 3rd Floor, In Front of People’s University,
Ayodhya Bypass, Bhopal
Phone: +91 91793 21387
Pay: From ₹15,000.00 per month
**Benefits**:
- Work from home
Shift availability:
- Day Shift (preferred)
Work Location: In person
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