Csa (Customer Service Associate)

2 days ago


Bhopal Madhya Pradesh, India Avyaan Management Private Limited Full time

**We Are Hiring - Escalation Handling Executive (E-Commerce Process)**

Are you great at solving problems and handling tough customer cases?
Join our team and help deliver exceptional customer experience.

**Role**: Escalation Handling Executive
**Location**: Bhopal (Onsite)
**Salary**: ₹15,000 per month
**Process**: Inbound & Outbound - E-Commerce
**Experience**: Fresher/Experienced both can apply

Important Note

Profiles without strong English communication will not be considered.

Key Responsibilities
- Handle escalated customer calls (orders, refunds, returns, delivery issues)
- Provide quick and accurate resolutions
- Coordinate with internal teams for case closure
- Maintain CRM updates and case notes
- Ensure timely resolution as per TAT
- Identify recurring issues and share insights

Skills Required
- Excellent English and Hindi communication
- Strong problem-solving and decision-making ability
- Ability to stay calm under pressure
- Basic computer knowledge
- E-commerce process knowledge is an added advantage

Interview Location

2nd Floor, Shriram Plaza, Ayodhya Bypass Road, Bhopal

Note: Upcoming Office Relocation

Our office will soon be relocating to:
Elegant Business Square, 3rd Floor, In Front of People’s University,
Ayodhya Bypass, Bhopal

Phone: +91 91793 21387

Pay: From ₹15,000.00 per month

**Benefits**:

- Work from home

Shift availability:

- Day Shift (preferred)

Work Location: In person



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