Csa (Customer Service Associate)

2 days ago

Lucknow Uttar Pradesh, India S.P Retail ventures limited Full time

Job Title: Customer Service Associate (CSA) - Kidswear

Location: lucknow

Experience Required: 2 to 5 years
Industry: Apparel Retail - Kidswear

Job Summary:
Key Responsibilities:

- Greet and assist customers warmly, understanding their needs and recommending suitable products from the kidswear collection.
- Provide detailed product knowledge, including sizes, fits, materials, and styling advice for children’s apparel.
- Maintain high standards of visual merchandising and ensure the store is well-organized, clean, and attractive.
- Achieve daily/weekly/monthly individual sales targets and contribute to overall store performance.
- Handle billing, cash/card transactions, and ensure accuracy in point-of-sale processes.
- Collect and encourage customer feedback and reviews to improve service and gain brand trust.
- Support store-level marketing activities and in-store promotions.
- Monitor stock levels and assist with stock replenishment and inward/outward movement.
- Assist in inventory audits and stock take as scheduled.
- Comply with all operational, security, and grooming standards.

Key Skills & Competencies:

- Strong interpersonal and communication skills
- Energetic, polite, and approachable with a flair for customer interaction
- Sales-driven and goal-oriented attitude
- Knowledge of fashion, especially in the kidswear segment, will be a plus

Pay: ₹16,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

**Education**:

- Diploma (required)

**Language**:

- English, hindi ,local language (preferred)

Work Location: In person

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