Operations - Tl

2 hours ago


Indore Madhya Pradesh, India MediBuddy Full time

Department: Corporate Business -Surgery

Position: Operations Lead

Location: Indore (WFO)

Employment Type: Full-time

**Role Overview**:
**Key Responsibilities**:

- Supervise and coordinate daily operations and manage team productivity.
- Own sales operations processes—lead assignment, CRM hygiene, reporting, and sales enablement.
- Analyze performance metrics and suggest improvements.
- Provide real-time training, guidance, and feedback to the team.
- Ensure team adherence to process guidelines, quality standards, and SLAs.
- Handle escalations and resolve floor-level issues promptly.
- Identify workflow issues and implement process improvements.
- Cross
- collaboration with other departments to ensure timely and accurate execution of tasks.
- Report on KPIs and operational metrics to management.

**Requirements**:

- Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
- 3+ years of experience in operations & administrative role, with at least 1+ years in a lead/mentoring role.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to lead, motivate, and drive team performance.
- Data-Driven with a strategic mindset and problem-solving skills.


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