Operations Manager
20 hours ago
We are looking for a dynamic Manager – Operations to lead end-to-end service delivery for our BPO processes. The role involves managing daily operations, driving performance on SLAs/KPIs, leading a team of TLs/agents, and ensuring high client satisfaction. The ideal candidate should have strong people management skills, analytical ability, and experience in handling multiple stakeholders.Key Responsibilities -· Manage daily operations and ensure SLA/KPI delivery (AHT, Quality, CSAT, Productivity).· Lead, coach, and develop teams to achieve business goals.· Handle client interactions, governance calls, and performance reviews.· Drive process improvements, RCA/CAPA, and compliance adherence.· Coordinate with WFM, QA, and Training for smooth operations.· Prepare reports and provide insights for decision-making.Requirements -· Graduate with 8 years’ experience (2 year as Manager – OPS BPO).· Strong leadership, communication, and analytical skills.· Good knowledge of WFM, Quality, MIS, and process management.
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Back Office Executive
6 days ago
Gomtinagar, Lucknow, Uttar Pradesh, India HR Manager Full time**Job Overview** **Duties** - Manage daily administrative tasks to ensure efficient office operations - Perform data entry and maintain accurate records using Microsoft Office and Google Workspace - Handle phone calls with professionalism, demonstrating excellent phone etiquette - Assist in the preparation of reports and documentation as required - Maintain...
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Operations Manager
3 days ago
uttar pradesh, India Suraasa Full timeAt Suraasa, we are transforming the global teaching landscape by enabling teachers to upskill, grow, and find better career opportunities. We are hiring a Manager – B.Ed Operations to ensure smooth execution of contracts with B.Ed colleges. This role requires strong project management and delivery oversight, ensuring onboarding, compliance, and reporting...
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Operations Manager
2 weeks ago
uttar pradesh, India Saltstayz Full timeKey Responsibilities:Supervise daily operations across all departments to ensure smooth and efficient service deliveryDevelop and implement operational policies and procedures to improve service quality and operational efficiencyMonitor guest feedback and address issues or complaints promptly and professionallyCoordinate with department heads to align...
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Operations Manager
2 weeks ago
uttar pradesh, India Aparna Kaushik Design Group Full timeAbout the Company: Aparna Kaushik Design Group, led by architect and Founding Principal Aparna Kaushik, merges European classicism with modernist tropical architecture. Specializing in luxury estates and residences, the firm offers comprehensive design services spanning architecture, interiors, furniture, lighting, and product design. For more information...
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Operations Manager
3 days ago
uttar pradesh, India Talent Toppers Full timePosition Summary: We are seeking a highly motivated, dedicated, and detail-oriented individual to join our client's team as a manager to lead Life Insurance BPS operations. This role demands strong leadership, operational discipline, and a sharp focus on service delivery. The Operations Manager will be responsible for managing end-to-end business processes,...
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Operations Manager
5 days ago
uttar pradesh, India Talent Toppers Full timePosition Summary:We are seeking a highly motivated, dedicated, and detail-oriented individual to join our client's team as a manager to lead Life Insurance BPS operations. This role demands strong leadership, operational discipline, and a sharp focus on service delivery. The Operations Manager will be responsible for managing end-to-end business processes,...
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Operations Manager
2 weeks ago
uttar pradesh, India LMCE PVT LTD Full timeJob Title: Operations Manager – BTL Activations, Retail, Events & Exhibitions.Location: NoidaExperience: 3-7 years.Industry: Experiential Marketing / BTL/Events/Exhibitions / Retail.Organization: Immersive Communication Pvt. Ltd.Job Overview:We are seeking an experienced Operations professional with strong expertise in managing and executing BTL...
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Operations Manager
5 days ago
uttar pradesh, India beBeeProductivity Full timeJob Role Overview: Key Responsibilities:We work closely with cross-functional teams to ensure successful project deliveries, required resources, and well-planned work schedules.Effective root cause identification and process management skills are essential for this role.Strong coordination with product teams is necessary to understand requirements and...
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Operation Manager- Insrance
2 weeks ago
uttar pradesh, India Fairvalue Insuretech Pvt. Full timeWe are seeking a dynamic and experienced Operations Manager – Insurance to oversee the day-to-day operations of our insurance division. The ideal candidate will have a strong background in insurance operations, process improvement, and team leadership. This role is critical in ensuring efficient workflows, regulatory compliance, customer satisfaction, and...
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Operation Program Manager
23 hours ago
uttar pradesh, India Supply Chain Resources Group, Inc. Full timeAs a Program Manager, you'll lead complex, multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the...