
relationship manager-ex bankers
2 days ago
Responsible for acquiring, managing, and retaining customers for the Chitty (Chit Fund) schemes, ensuring smooth operations, compliance, and customer satisfaction.
Key Responsibilities:1. Business Development & Customer Acquisition
- Promote and market various chitty schemes to potential customers.
- Identify, approach, and enroll new customers for chitties.
- Conduct presentations, customer meetings, and campaigns for scheme awareness.
- Achieve monthly and annual business targets.
2. Relationship Management
- Maintain strong relationships with existing customers to ensure renewals and referrals.
- Provide personalized service to high-value members.
- Handle customer queries, concerns, and grievances promptly.
3. Operations & Documentation
- Ensure accurate documentation and agreement preparation for chitty enrollment.
- Collect required KYC documents and verify authenticity.
- Coordinate with branch operations team for auction, prize money disbursement, and collection schedules.
- Monitor monthly installment collections and follow up for overdue payments.
4. Auction & Payment Handling
- Assist in conducting monthly chitty auctions.
- Guide customers on auction procedures, bidding process, and prize disbursement.
- Ensure timely payout to prize winners and proper recording of transactions.
5. Compliance & Reporting
- Adhere to company policies and statutory regulations related to chit funds.
- Maintain accurate MIS reports on chitty enrollments, collections, defaults, and auctions.
- Submit daily/weekly/monthly performance reports to management.
6. Recovery & Collections
- Follow up on pending installments and overdue customers.
- Coordinate with collection executives for timely recovery.
- Take corrective measures to reduce defaults and improve collection efficiency.
Skills & Competencies Required:
- Strong communication and persuasion skills.
- Customer relationship management abilities.
- Basic knowledge of chit fund operations and compliance.
- Sales and target-oriented mindset.
- Negotiation and problem-solving skills.
Job Type: Full-time
Pay: ₹50, ₹100,000.00 per month
Benefits:
- Health insurance
Work Location: In person
Speak with the employer
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