Customer Relationship Manager

15 hours ago

Thrissur, Kerala, India UNITED ID TECHNOLOGIES Full time ₹ 2,40,000 - ₹ 4,80,000 per year
  • Developing CRM strategy: Crafting the vision and goals for customer relationship management to increase customer engagement, loyalty, and revenue.
  • Analyzing and reporting: Monitoring key performance indicators (KPIs) like customer engagement and retention rates. They report insights to senior management to guide business decisions.
  • Interdepartmental collaboration: Working with sales, marketing, customer service, and IT to ensure the CRM system and strategies are aligned with overall business objectives.
  • Managing the CRM platform: Overseeing the selection, implementation, and optimization of CRM software to ensure it functions smoothly and meets organizational needs.
  • Ensuring data compliance: Adhering to data privacy and security regulations, such as GDPR, to protect customer information.

Technical and administrative responsibilities Technical roles like CRM administrators, analysts, and developers ensure the CRM system is configured and maintained properly.

  • System administration: Managing user access, permissions, and security. This includes troubleshooting issues, performing regular system updates, and maintaining data integrity.
  • Data analysis: Analyzing customer data to identify trends, segment customers for targeted campaigns, and provide actionable insights to drive business strategy.
  • System customization and integration: Configuring the system with custom workflows, objects, and integrations with other business platforms (e.g., marketing automation, finance).
  • Workflow automation: Designing and optimizing automated workflows for tasks such as lead nurturing and follow-up emails to improve operational efficiency.

Daily user responsibilities Frontline employees in customer-facing roles, such as sales and marketing, have daily responsibilities for using the CRM to manage customer interactions.

  • Sales teams: Use the CRM to manage leads, track opportunities through the sales funnel, monitor customer interactions, and track sales performance.
  • Marketing teams: Leverage CRM data for customer segmentation to create and execute targeted campaigns. They also analyze campaign performance to measure its effectiveness.
  • Customer support teams: Use the CRM to log and respond to customer inquiries and complaints, track issue resolution, and provide more personalized and efficient service.
  • Data entry: Accurately and consistently recording all customer interactions, updates, and activities to ensure the CRM system remains a reliable and complete record.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment

Experience:

  • total work: 3 years (Preferred)
  • Customer service: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Relationship Officer

    6 days ago

    Thrissur, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 2,23,776 - ₹ 3,00,000 per year

    Job Title: Customer Relationship Officer (CRO) – NBFCPrimary Objective:To build and maintain strong customer relationships, ensure customer satisfaction, and promote the company's financial products and services to achieve business growth and retention.Key Responsibilities:1. Customer Interaction & Relationship ManagementDevelop and maintain long-term...

  • Customer Relationship Executive

    6 days ago

    Thrissur, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 per year

    Job Title: Customer Relationship Executive (Female)Location: Kokkalai, ThrissurExperience: 1–2 yearsSalary: ₹15,000 – ₹18,000 per monthEmployment Type: Full-timeJob Description:We are looking for a female Customer Relationship Executive to join our team at Trichur Surgical, Kokkalai. The ideal candidate should have strong communication skills,...

  • Customer Relationship Executive

    6 days ago

    Thrissur, Kerala, India GJ Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Looking for professionals from Kerala with strong fluency in English. Ability to converse in Tamil or Kannada* Build strong client relationships through effective communication and sales support.* Manage customer queries with professionalism.

  • Relationship Manager

    4 days ago

    Thrissur, Kerala, India Yes Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job descriptionRelationship manager ( Working capital)Location :-ThrissurCore ResponsibilitiesAcquisition of New to Bank MSME relationships through the CRM and Knowledge Bankingapproach.Regularly Engage with colleagues in Branch Banking, MSME Associations Office Bearers which shallhelp in meeting Min. 2 MSME Clients on daily basis.Build Asset Book by...

  • Relationship Manager

    17 hours ago

    Thrissur, Kerala, India Star Health Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesJob Summary:The Relationship Manager for Alternate Channel Sales will be responsible for building and managing relationships with partners in the alternate sales channels . This role requires a strategic thinker with strong interpersonal skills to drive business growth and achieve sales targets through non-traditional sales...

  • Relationship Officer

    6 days ago

    Thrissur, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 2,64,000 per year

    Job Title: Relationship Officer – NBFCDepartment: Sales & Customer Relations / Branch OperationsReports To: Branch Manager / Relationship ManagerJob Purpose:To manage and nurture relationships with clients, ensuring customer satisfaction, promoting NBFC products, and supporting business growth through timely credit and financial solutions.Key...

  • Relationship Executive Thrissur

    2 days ago

    Thrissur, Kerala, India Sai Service , Chengannur Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewSai Service Pvt Ltd, part of the Sai Service Group, is the largest selling Maruti Suzuki dealership in India with an extensive presence across Pune, Kolhapur, Mumbai, Goa, Telangana, and Kerala. Founded in 1985, the company strives to be a comprehensive client solution in the automotive industry, covering everything from car purchasing to...

  • Relationship Associate

    2 weeks ago

    Thrissur, Kerala, India Max New York Life insurance Co Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description JOB DESCRIPTION Job Title: Relationship AssociateBand: 5Reporting To: Centre ManagerDepartment: Bancassurance Ujjivan/TMB/ DCB/SIB/CSB JOB SUMMARY: Takes responsibility of fulfilling leads & prospecting new business from salary segment of bank partner to close Protection and annuity business.KEY RESPONSIBILITIES:Lead generation at the...

  • Relationship Manager

    4 days ago

    Thrissur, Kerala, India SML GROUP Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Making fresh calls on daily basis.Enquiry Generation : Generating 2 enquiries on daily basis and be responsible for keepingcommitments in a timely manner. Generate at least 40 Nos. of quality enquiries by conductingdisplays, Field visits, Group demos, existing Customer follow-up, Tete-calling, Generatingreferrals from other Employees of BRD Group etc.Enquiry...

  • Relationship Manager- CTC upto 4.5 LPA

    2 weeks ago

    Thrissur, Kerala, India Jobs N Ta Hr Services Full time ₹ 36,00,000 - ₹ 45,00,000 per year

    Build and maintain strong relationships with bank employeesIdentify new business opportunities within the bank's customer baseAchieve monthly sales targets Required Candidate profileGraduation is mandatoryAge upto 35Min 1 yr experience in Banking / Insurance SalesShould be good at creating and maintaining RelationshipsGood communication skills