Deputy General Manager

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Key missions of the position:

Manage a customer or a portfolio of customers and be the single point of contact for customers.  Grow business with his/her customer, monitor timely execution of orders, product performance, payment collection and ensure customer satisfaction and loyalty.

Responsibilities

• Act as the main point of contact for customer, and the prevalent authority on all customer issues
• Champion a customer-centric culture across the company
• Secure and regularly measure customer satisfaction
• Grow business by selling existing/new products to existing and new customers to maximize revenue and profits
• Contribute to negotiations during tender phase
• Contribute to the success of the Order execution, in partnership with team in the Head Quarters.
• Identify new business opportunities with his/her customers, identify customer needs, gather customers' key data including budgets
• Share customer information with relevant stake holders at Head Quarters.
• Facilitate meetings and discussions with the customer for sale of new products/services.
• Identify customer's decision-making process and lobby with main stakeholders
• Provide necessary inputs to the tendering team for preparing a technically compliant and commercially competitive bid.
• Keep relevant teams at headquarters informed about tender status, progress of blocking issues and Contribute during the negotiation phase
• Negotiate and agree any variation orders or contractual change
• Coordinate with headquarters for timely execution of orders thus avoiding any financial loses and gaining customer satisfaction.
• Secure documents pertaining to cash collection and collect the cash against the sales made within shortest possible time.
• Apply WABTEC rules on ethics and compliances in all customer management activities

Education

• Must have Graduate Degree in Engineering or Business field is an added advantage
• Master of Business Administration or in Engineering

Professional Experience

• Minimum of 10 to 15 years' experience with Indian Railways
• Should have extensive experience in navigating through customer requirements
• Should have hands on experience on activities pertaining to generation of E Dispatch Notes, Submission of Bills, Resolving Warranty Rejection cases etc in IREPS
• Build strong relationships with customers, government authorities, and internal stakeholders
• Gain knowledge of competitors' strengths, weaknesses and offerings, to be able to defeat competition and convince the customer of WABTEC's value
• Excellent problem solving, critical thinking and decision making
• Proactive and efficient responses to pressing issues and challenges
• Aptitude in communicating, public speaking and interpersonal skills
• Resilient and able to deliver operationally in a demanding and changing environment
• Strong ability to convince, influence & persuade

Languages

• Must have strong command over written and spoken English
• Must know spoken Hindi and Bengali
• Tamil, Telugu and Kannada will be an advantage

Other specification

• Ethical and compliant behaviour in all acts and deeds
• Ability to learn quickly
• Agility to adopt to new environment/ business strategies
• Passionate to lead and take initiatives
• Global & Cultural Awareness

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.