Deputy Manager

2 days ago

Kolkata, West Bengal, India Wipro Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Location: Kolkata

Designation: Deputy Manager

.

Mode: Hybrid (3 WFO, 2 WFH). Sat-Sun fixed off

Key responsibilities:

  • Single point of contact for driving CI and Quality Support for the assigned account.
  • Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations
  • Lead and guide a team of Improvement Consultants (BB's)
  • Ensuring Implementation of Quality Standards in the account as per the Organization requirements
  • Design and deploy consistent improvement framework to enhance customer satisfaction
  • Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any
  • Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization by using Lean & Six Sigma methods
  • Project planning, project management, change management at client locations, stakeholder management & communication
  • Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
  • Bench marking processes, Management dashboard set up & building the best practices repository.
  • Leverage business optimization & innovation tools & application for process re-engineering or improvement
  • Bring in expertise regarding moderate AI/ ML capability driven transformation experience
  • Any experience in driving process improvement in Finance and Accounting space will be an added advantage
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

Qualifications

  • Any UG/PG (Engineering background is preferred)
  • Six Sigma Green Belt or Black Belt certification
  • Process Excellence experience in utility,energy & BPO industry experience is preferred.
  • Understanding of Finance and Accounting processes is preferrable.

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