Onboarding Manager
2 days ago
Company Description
Boozate is a Delhi-based lifestyle platform that seamlessly combines food delivery and nightlife experiences into one app. Offering curated partnerships with top restaurants and exclusive access to nightlife venues, Boozate provides an unmatched urban lifestyle experience. Whether you're booking an event or enjoying late-night food, our platform ensures convenience and quality. Designed for millennials and Gen Z, Boozate aims to redefine how people in Delhi enjoy food and entertainment. Launching soon, our innovative app is set to transform the city's social scene.
Role Description
This is a full-time, on-site role for an Onboarding Specialist located in Delhi, India. The Onboarding Manager will manage and execute the onboarding process for clients, ensuring a seamless and positive experience. Responsibilities include guiding customers through setup, addressing inquiries, providing clear communication, and streamlining the onboarding workflow. Additionally, the role involves analysing onboarding processes to improve efficiency and collaborating with internal teams to enhance customer satisfaction.
Qualifications
- Strong Interpersonal Skills and Communication to build strong relationships
- Analytical Skills to identify process improvements and effectively address client needs
- Proficiency in problem-solving and organization within fast-paced environments
- Prior experience in a customer-facing role, preferably in lifestyle or TECH industries, is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field
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