Customer Success Executive
4 days ago
About the Team
The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a pivotal role in job marketplace health as brands help Apna marketplace maintain network effect i.e. improve candidate retention and attract more candidates. At the same time, larger mandates from new clients helps provide strategic guidance to growth and the product team to build new solutions.
About the Role
We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for Tier 5 enterprises to promote these orgs higher Tiers. A CSM would be assigned orgs depending upon the workload. Tier 5 orgs are enterprises that currently behave like an SMB w.r.t purchase pattern, ticket sizes, engagement from sales team and are likely to have a client connect at junior to mid-management level.
About Career growth within the team, a CSM would gradually move up the ladder and start managing Tier 1 - Tier 4 clients and would eventually work directly w/ Pod leads/CSM head in big accounts management.
Responsibilities
- Ensure reactive and periodic recruiter level connect to keep pulse of the account
- Extensive telephonic outreach to recruiters/admins as per outreach SOP (when to call? Whom to call? How to resolve the client's issues and grow Apna's business?.
- Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team (Subject matter specialist)
- Maintain tight documentation and close loops on red flags and periodically share "Voice of Customers"
- Own Net revenue Retention (NRR) for respective orgs
- Focusing on existing accounts with a client centric retention strategy - identify the right product for a role x city x # hires requirement, pitch a right product to maximize value for money
- Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA
- Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs.
- Support large sales by ENT Pod lead
- Periodically highlight big upsell/cross-sell opportunities to Pod leads - to be done via finding right decision makers in the org.
- For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
- Manage complex sales situations & acquire clients based on - value based selling.
- Closely monitoring of competitor activities and assisting in planning counter strategies
-
Customer Success Executive
15 hours ago
Bengaluru, Karnataka, India DexyAI Full timeSome experience with running email + linkedin outbound campaigns is a MUST. At Dexy, we're transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder's Office, you'll work directly with the founding team to craft and execute high-performing...
-
Customer Success Executive
10 hours ago
Bengaluru, Karnataka, India Karix Full timeJob Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....
-
Customer Success Executive
2 days ago
Bengaluru, Karnataka, India Learnyst Full timeJob Summary: The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth. Key...
-
Customer Success Executive
4 weeks ago
Bengaluru, Karnataka, India Learnyst Full timeJob Summary:The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth.Key...
-
Customer Success Executive
3 weeks ago
Bengaluru, Karnataka, India Learnyst Full timeJob Summary: The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth. Key...
-
Customer Success Professional
2 hours ago
Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000We are seeking a highly skilled customer success professional to join our team. The successful candidate will be responsible for ensuring customers achieve their desired outcomes from our products.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and retentionBuild strong relationships with customers to understand...
-
Customer Success Executive.
4 weeks ago
Bengaluru, Karnataka, India Zylu Business Solutions Private Limited Full timeJob DescriptionAbout the companyZylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and were looking for a proactive Customer Success Executive to help drive retention, satisfaction, and growth.What will you doOwn...
-
Customer Success Professional
2 days ago
Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 75,00,000 - ₹ 1,50,00,000Customer Success ProfessionalWe are seeking a proactive and results-driven professional to join our team as a Customer Success Manager. The ideal candidate will be responsible for developing and executing strategies to ensure customer satisfaction and retention.About the RoleThe role involves analyzing customer data to inform business decisions and drive...
-
Customer Success
1 week ago
Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time US$ 40,000 - US$ 80,000 per yearAs a CSM Intern at Wayground (formerly Quizizz), you'll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success,...
-
Customer Success Manager
5 days ago
Bengaluru, Karnataka, India GreenJams Full timeCustomer Success Manager - Civil/Architecture Job Description Position: Customer Success Manager - Civil/Architecture (Founder-track role) Location: Bangalore, India (with extensive travel across India) Employment Type: Full-time Compensation: ₹10–14 LPA CTC (inclusive of performance bonus) + handsome equity allocation for the right candidate ...
