Senior Key Account Manager

4 days ago

Bengaluru, Karnataka, India shopflo Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Shopflo
At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.

Team & Role
Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~50 people now (with team members joining from Livspace, Gupshup, Setu, etc.). We are located in HSR Layout, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we're just getting started

As a Senior Key Account Manager, you'll drive strategic growth and strengthen executive-level relationships by managing and maximizing key client accounts for long-term success.

Account Strategy
What you will do

  • Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
  • Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
  • Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.
  • Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building

  • Build deep, trusted partnerships with senior stakeholders across top accounts.
  • Proactively engage to understand evolving business needs and strategic priorities.
  • Strengthen credibility through insight-driven recommendations and consistent follow-through.

Revenue Generation

  • Identify and execute upselling and cross-selling opportunities to drive account expansion.
  • Lead contract negotiations to maximize revenue, profitability, and long-term value.
  • Partner with leadership to shape commercial strategy and account growth plans.

Customer Success

  • Guide clients through their journey from activation to adoption, growth, and advocacy.
  • Monitor account health and address risks proactively.
  • Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.

Market Intelligence

  • Stay informed on industry trends, competitor movements, and customer insights.
  • Leverage market data to refine account strategies and uncover growth opportunities.

You should apply if you have

  • 4–6 years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.
  • Proven ability to manage complex, high-value client relationships and deliver growth targets.
  • Strong commercial acumen, negotiation, and strategic problem-solving skills.
  • Proficiency in CRM tools, project management, and data analysis.
  • Passion for building long-term partnerships and delivering exceptional customer outcomes.

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