Key Account Manager

4 days ago

Bengaluru, Karnataka, India Paytm Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role and Responsibilities:

Relationship management and growth

Develop and maintain key relationships: Build trust and rapport with high-value clients and senior decision-makers to foster long-term partnerships.

Drive upsell and cross-sell: Identify and pursue opportunities to expand business within existing accounts by introducing new or enhanced products and services (e.g., additional payment solutions, lending products).

Create strategic account plans: Develop and execute growth strategies tailored to each client's specific business objectives to maximize revenue and profitability. 

Solution delivery and client advocacy

Serve as the main point of contact: Act as the central liaison between the client and internal teams, including product, engineering, and operations.

Guide the onboarding process: Support clients through the full onboarding cycle to ensure a smooth and successful start.

Provide tailored solutions: Use a deep understanding of the client's business and technical needs to propose and implement customized fintech solutions.

Champion client needs internally: Advocate for the client's interests and feedback within the company to influence product development and enhance service delivery.

Resolve client issues: Address and resolve client complaints and problems promptly and professionally to maintain trust. 

Business intelligence and strategy

Conduct market analysis: Stay up-to-date on market trends, competitor activities, and industry dynamics to provide valuable insights to clients and internal teams.

Map white-space opportunities: Systematically identify unmet needs or untapped business segments within key client organizations for potential expansion.

Track and report on performance: Prepare regular reports and forecasts using key account metrics for both internal and external stakeholders. 

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