International Voice Support Professional

1 week ago


Kolkata, West Bengal, India IDESLABS PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,50,000 per year

We are looking for a highly motivated and customer-focused individual to join our team as an International Voice Support representative in Kolkata. The ideal candidate should have 0-3 years of experience.

Roles and Responsibility

  • Handle inbound calls from customers, providing timely and effective solutions to their queries.
  • Respond to customer complaints and concerns professionally and courteously.
  • Provide product or service information to customers via phone.
  • Collaborate with internal teams to resolve complex customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Continuously update knowledge of products, services, and policies to provide excellent support.

Job Requirements

  • Excellent communication and interpersonal skills are required for interacting with customers and internal teams.
  • Ability to work in a fast-paced environment and handle multiple calls simultaneously.
  • Strong problem-solving skills are necessary to resolve customer complaints and concerns.
  • Basic computer skills and familiarity with CRM software are preferred.
  • Ability to adapt to changing situations and priorities is essential.
  • Strong attention to detail is needed to maintain accurate records of customer interactions.


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