International Voice Support Professional
1 week ago
We are looking for a highly motivated and customer-focused individual to join our team as an International Voice Support representative in Kolkata. The ideal candidate should have 0-3 years of experience.
Roles and Responsibility
- Handle inbound calls from customers, providing timely and effective solutions to their queries.
- Respond to customer complaints and concerns professionally and courteously.
- Provide product or service information to customers via phone.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products, services, and policies to provide excellent support.
Job Requirements
- Excellent communication and interpersonal skills are required for interacting with customers and internal teams.
- Ability to work in a fast-paced environment and handle multiple calls simultaneously.
- Strong problem-solving skills are necessary to resolve customer complaints and concerns.
- Basic computer skills and familiarity with CRM software are preferred.
- Ability to adapt to changing situations and priorities is essential.
- Strong attention to detail is needed to maintain accurate records of customer interactions.
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