
Executive Assistant To Managing Director
2 weeks ago
Role & responsibilities
1. Executive Support
- Manage calendars, schedules, travel arrangements, and meetings for senior leadership.
- Draft, review, and manage correspondence, reports, presentations, and documentation.
- Coordinate board meetings, prepare agendas, capture minutes, and track action points.
- Handle highly confidential information with the utmost discretion.
- Act as the first point of contact between senior management and internal/external stakeholders.
2. Customer Relationship Management (CRM)
- Maintain and update customer databases and ensure accuracy in CRM platforms.
- Monitor client interactions and ensure timely follow-ups for strong engagement.
- Support customer loyalty programs, special campaigns, and personalized communications.
- Generate reports on client engagement, repeat purchases, and retention trends.
- Ensure prompt resolution of customer queries, complaints, and escalations.
3. Communication & Coordination
- Serve as a bridge between senior management, sales, marketing, and client servicing teams.
- Assist in planning and execution of events, exhibitions, and VIP customer engagements.
- Track customer feedback and provide insights to management for decision-making.
- Coordinate with cross-functional teams to ensure seamless workflow and task execution.
4. Administration & Reporting
- Prepare and maintain MIS reports, dashboards, and performance trackers for management.
- Support data analysis related to sales, customer retention, and business growth.
- Assist in daily operational tasks to ensure smooth functioning of the executive office.
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