Operation Manager

Job Title: Operations Manager

Location: Miracle Hotel & Resorts, Kunnamangalam, Calicut

Duty Time: 8:00 AM – 6:00 PM (10 hours)

Salary: ₹18,000 – ₹25,000 per month

Key Responsibilities:

• Handle front-office and administrative tasks efficiently.
• Maintain and organize resort records, files, and documentation.
• Coordinate communication between management, staff, and guests.
• Assist in HR-related tasks such as attendance, scheduling, and payroll coordination.
• Manage inventory of office supplies and ensure timely replenishment.
• Support the accounts department with basic bookkeeping or bill tracking when required.
• Prepare daily, weekly, and monthly reports for management.
• Ensure the office environment is professional, organized, and guest-friendly.
• Assist in event coordination, guest bookings, and correspondence.

Requirements:

• Bachelor's degree or diploma in Business Administration, Hotel Management, or related field.
• Minimum 1–2 years of experience in administrative or front-office roles (preferably in the hospitality sector).
• Strong communication and interpersonal skills.
• Good command of English and Malayalam (Hindi is an added advantage).
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic computer operations.
• Well-organized, detail-oriented, and capable of multitasking.

Benefits:

• Competitive salary based on experience and performance.
• Complimentary meals during duty hours.
• Professional growth and training opportunities.
• Friendly and supportive work environment.

Would you like me to make it more formal (for job portal posting) or simplified (for social media/WhatsApp recruitment post)?

You said:Also need job desription of the post Operation Manager

Same location & duty time

Salary to 25000ChatGPT said:

Here's the Job Description for the Operations Manager post at your resort:

Job Title: Operations Manager

Location: Miracle Hotel & Resorts, Kunnamangalam, Calicut

Duty Time: 8:00 AM – 6:00 PM (10 hours)

Salary: ₹18,000 – ₹25,000 per month

About Us:

Miracle Hotel & Resorts is a reputed hospitality destination in Kunnamangalam, Calicut, known for providing high-quality service and comfort to guests. We are looking for an experienced and energetic Operations Manager to oversee daily operations, ensure smooth workflow across departments, and maintain our high standards of service excellence.

Job Summary:

The Operations Manager will be responsible for supervising all resort departments, ensuring guest satisfaction, maintaining quality standards, and leading the team to achieve operational efficiency and profitability.

Key Responsibilities:

• Oversee the day-to-day operations of the resort, including front office, housekeeping, food & beverage, and maintenance.
• Ensure smooth coordination between departments for efficient guest service.
• Monitor staff performance, provide guidance, and ensure adherence to company policies.
• Handle guest concerns and resolve issues promptly and professionally.
• Maintain inventory and control costs while ensuring quality standards.
• Assist in staff scheduling, recruitment, and training to maintain operational readiness.
• Work closely with management to plan and implement service improvements.
• Prepare operational reports, analyze performance metrics, and suggest improvements.
• Ensure compliance with health, safety, and hygiene standards throughout the property.
• Support management in organizing events, promotions, and guest programs.

Requirements:

• Bachelor's degree or diploma in Hotel Management or Business Administration.
• 2–4 years of experience in hospitality operations or management roles.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to manage teams and maintain high service standards.
• Proficiency in MS Office and basic resort management systems.
• Fluent in English and Malayalam (Hindi preferred).

Benefits:

• Attractive salary package based on experience and performance.
• Complimentary meals during duty hours.
• Supportive and professional work environment.
• Opportunities for career growth within the organization.

Would you like me to make both job descriptions (Administrator + Operations Manager) into a single formatted document or poster version (for printing or sharing on WhatsApp/social media)?

You said:Include assist General Manager alsoChatGPT said:

Here's the updated and complete Job Description for the Operations Manager position at Miracle Hotel & Resorts, including the responsibility to assist the General Manager:

Job Title: Operations Manager

Location: Miracle Hotel & Resorts, Kunnamangalam, Calicut

Duty Time: 8:00 AM – 6:00 PM (10 hours)

Salary: ₹18,000 – ₹25,000 per month

About Us:

Miracle Hotel & Resorts is a leading hospitality destination located in Kunnamangalam, Calicut, dedicated to delivering exceptional guest experiences and maintaining the highest service standards. We are looking for a dynamic and experienced Operations Manager to manage daily operations and assist the General Manager in ensuring the smooth and efficient functioning of the resort.

Job Summary:

The Operations Manager will oversee all key departments, maintain operational efficiency, ensure guest satisfaction, and assist the General Manager in planning, organizing, and supervising all aspects of the resort's activities.

Key Responsibilities:

• Oversee daily operations of all resort departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Assist the General Manager in implementing operational strategies, staff supervision, and achieving business goals.
• Coordinate and monitor department performance to ensure high-quality service standards.
• Ensure excellent guest satisfaction by promptly addressing and resolving concerns.
• Manage and control operational budgets, inventories, and cost efficiency.
• Support recruitment, training, and performance evaluation of resort staff.
• Supervise scheduling and ensure adequate staffing during peak and off-peak hours.
• Prepare and present daily and monthly operational reports to the General Manager.
• Maintain compliance with safety, hygiene, and service standards.
• Contribute to marketing activities, event planning, and guest engagement programs.
• Act as in-charge in the absence of the General Manager.

Requirements:

• Bachelor's degree or diploma in Hotel Management or Business Administration.
• 2–4 years of experience in hotel or resort operations management.
• Strong leadership, coordination, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and hotel management software.
• Fluency in English and Malayalam (Hindi preferred).
• Professional, disciplined, and guest-focused attitude.

Benefits:

• Competitive salary package based on skills and experience.
• Complimentary meals during duty hours.
• Positive and professional work environment.
• Opportunities for professional growth and advancement.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Work Location: In person