Operations Manager

2 days ago

Puthiyara Calicut Kerala, India Brown Town Bakery & Cafe Full time ₹ 72,00,000 - ₹ 96,00,000 per year

Job Title: Operations Manager

Location: Calicut, Kerala

Company: M Grill

Position Overview

The Operations Manager is responsible for ensuring smooth day-to-day operations across all departments of the restaurant. This role requires strong leadership, organizational, and communication skills to oversee staff, manage budgets, and maintain the high standards M Grill is known for.

Key Responsibilities

  • Oversee daily restaurant operations to ensure efficiency and profitability.
  • Maintain exceptional guest satisfaction through attentive service and quality control.
  • Supervise, train, and motivate front-of-house and back-of-house staff.
  • Manage inventory, ordering, and vendor relationships to ensure cost control and quality.
  • Monitor labor costs, scheduling, and operational budgets.
  • Ensure compliance with health, safety, and sanitation standards.
  • Collaborate with the management team on marketing initiatives, events, and promotions.
  • Analyze operational reports and implement process improvements.
  • Handle guest feedback, resolve issues promptly, and maintain brand reputation.
  • Support hiring, onboarding, and performance evaluations of team members.

Qualifications

  • Bachelor's degree in Business, Hospitality Management, or related field (preferred).
  • 3+ years of experience in restaurant or hospitality management (fine dining or steakhouse experience is a plus).
  • Strong leadership and team-building skills.
  • Excellent communication, problem-solving, and organizational abilities.
  • Proven ability to manage budgets and control costs.
  • Proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
  • Flexible schedule—must be available evenings, weekends, and holidays.

What We Offer

  • Competitive salary and performance-based bonuses.
  • Opportunities for career advancement in a growing brand.
  • A positive, team-oriented work environment.
  • Complimentary meals and dining discounts.

Contact no: or

Job Types: Full-time, Permanent

Pay: ₹60, ₹80,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • total work: 2 years (Required)

Work Location: In person

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