
Front Office Executive
4 hours ago
Job Title: Front Office Executive (Female)
Salary: ₹20,000 per month
Location: Miracle Hotel and Resorts, Kunnamangalam, Calicut
About Us
Miracle Hotel and Resorts is a premium destination known for exceptional hospitality, comfortable stays, and outstanding guest experiences. We're seeking a Front Office Executive (Lady Staff) to be the welcoming face of our property.
Key Duties and Responsibilities
- Guest Reception & Check-In/Out: Greet guests warmly, manage check-in/check-out processes efficiently, and provide accurate information about hotel services.
- Customer Service: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Reservations Management: Process bookings (phone, email, walk-ins), update room availability, and coordinate with other departments.
- Communication: Act as a liaison between guests and departments (housekeeping, kitchen, management) to ensure smooth operations.
- Front Desk Operations: Maintain records, manage cash/credit transactions, issue invoices/receipts, and keep the front area organized.
- Administrative Support: Assist with filing, basic clerical tasks, and preparing reports for management.
- Brand Representation: Uphold the hotel's standards in personal appearance, courtesy, and service excellence.
Required Skills and Qualifications
- Female candidates only.
- Languages Known: English, Hindi, and Malayalam (mandatory).
- Experience: Must have previous experience as a Front Office Executive or have completed hotel management education.
- Pleasant personality with strong communication and interpersonal skills.
- Basic computer knowledge (MS Office, email, and reservation systems).
- Strong organizational and multitasking abilities with attention to detail.
Benefits
- Competitive salary of ₹20,000 per month.
- Opportunities for career growth in a premium hospitality environment.
- Supportive and professional work culture.
Job Types: Full-time, Permanent
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Food provided
Work Location: In person
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