Front Office Executive

2 days ago

Mokkam Calicut Kerala, India Miracle Hotel and Resorts Full time ₹ 2,40,000 per year

Job Title: Front Office Executive (Female)

Salary: ₹20,000 per month

Location: Miracle Hotel and Resorts, Kunnamangalam, Calicut

About Us

Miracle Hotel and Resorts is a premium destination known for exceptional hospitality, comfortable stays, and outstanding guest experiences. We're seeking a Front Office Executive (Lady Staff) to be the welcoming face of our property.

Key Duties and Responsibilities

  • Guest Reception & Check-In/Out: Greet guests warmly, manage check-in/check-out processes efficiently, and provide accurate information about hotel services.
  • Customer Service: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
  • Reservations Management: Process bookings (phone, email, walk-ins), update room availability, and coordinate with other departments.
  • Communication: Act as a liaison between guests and departments (housekeeping, kitchen, management) to ensure smooth operations.
  • Front Desk Operations: Maintain records, manage cash/credit transactions, issue invoices/receipts, and keep the front area organized.
  • Administrative Support: Assist with filing, basic clerical tasks, and preparing reports for management.
  • Brand Representation: Uphold the hotel's standards in personal appearance, courtesy, and service excellence.

Required Skills and Qualifications

  • Female candidates only.
  • Languages Known: English, Hindi, and Malayalam (mandatory).
  • Experience: Must have previous experience as a Front Office Executive or have completed hotel management education.
  • Pleasant personality with strong communication and interpersonal skills.
  • Basic computer knowledge (MS Office, email, and reservation systems).
  • Strong organizational and multitasking abilities with attention to detail.

Benefits

  • Competitive salary of ₹20,000 per month.
  • Opportunities for career growth in a premium hospitality environment.
  • Supportive and professional work culture.

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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