Service Manager
1 week ago
𝗛𝗶𝗿𝗶𝗻𝗴 — 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝗟𝗶𝗴𝗵𝘁 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗘𝗹𝗲𝗰𝘁𝗿𝗶𝗰 𝗩𝗲𝗵𝗶𝗰𝗹𝗲𝘀)
𝗖𝗼𝗺𝗽𝗮𝗻𝘆: 𝗭𝘆𝗽𝗽 𝗘𝗹𝗲𝗰𝘁𝗿𝗶𝗰 | 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗗𝗲𝗹𝗵𝗶 | 𝗧𝘆𝗽𝗲: 𝗙𝘂𝗹𝗹-𝘁𝗶𝗺𝗲
We at Zypp Electric are currently hiring an experienced Service Manager to lead our electric LCV service operations. You'll own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience.
𝗞𝗲𝘆 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
• Lead, coach and scale a high-performing service team; set technician KPIs and training plans.
• Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards.
• Define and track SLAs (TAT, first-time fix rate, uptime) and produce weekly/monthly performance reports.
• Manage vendor & spare-parts relationships; optimise parts inventory and procurement processes.
• Drive process improvements, root-cause analysis and cost-reduction initiatives.
• Collaborate cross-functionally with Product, Sales and Operations on reliability and rollouts.
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝘀𝗸𝗶𝗹𝗹𝘀
• 3–7+ years in vehicle service management/workshop operations (commercial / EV preferred).
• Strong knowledge of EV systems, diagnostic tools and service workflows.
• Proven people-management and stakeholder management skills.
• Data-driven: experience with service metrics, reporting and continuous improvement.
• Excellent communication and organisational skills.
𝗗𝗠 𝗺𝗲 𝗱𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝗢𝗥 𝗦𝗲𝗻𝗱 𝗖𝗩 𝘄𝗶𝘁𝗵 𝗦𝘂𝗯𝗷𝗲𝗰𝘁: 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗡𝗖𝗥 [𝗡𝗮𝗺𝗲] 𝘁𝗼 𝗽𝗿𝗮𝘃𝗲𝗲𝗻..𝗮𝗽𝗽 — 𝗜𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲 𝗷𝗼𝗶𝗻𝗲𝗿𝘀 𝗽𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱.
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