Service Manager

1 day ago

Gurgaon, Haryana, India Trak N Tell Full time ₹ 12,00,000 - ₹ 36,00,000 per year


•   Lead the team of backend field service coordinators, technicians, freelancers & service franchises.


•   Daily team work allocation & performance review.


•   Training, coaching & mentorship of field service team for qualitative & quantitative output.


•   Ensuring timely delivery of services as per company guidelines.


•   Ensure that field service technicians are properly equipped with necessary tools, technology, and training.


•   Oversee the completion of service reports, documentation, and maintenance records for compliance.


•   Development of service network for timely delivery of quality services.


•   Ensuring cost effective service delivery in estimated timelines.


•   Continuous improvement in service delivery by analysing customer feedback and market trend.


•   Well versed in new tools and technology to increase operational effectiveness to enhance the customer experience.

Required Skills & Qualifications:


•   Bachelor's degree or diploma in electronics or equivalent experience.


•   10+ years of experience in field service management or a similar technical field.


•   Proven leadership and team management skills.


•   Proficiency in Microsoft excel and PowerPoint to manage the reports and presentations.


•   Strong problem-solving and decision-making abilities.


•   Excellent communication and interpersonal skills.


•   Proficiency in service management software and tools.


•   Proven knowledge of service operations, customer service, and technical support processes.


•   Strong organizational and multitasking abilities.


•   Ability to travel to customer sites as needed.

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