Last Mile Executive
4 days ago
Key Responsibilities
- Manage and monitor day-to-day last mile delivery operations.
- Allocate, track, and ensure timely delivery of shipments to customers.
- Coordinate with delivery associates and third-party logistics partners to resolve escalations.
- Monitor key metrics such as TAT (Turnaround Time), on-time delivery rate, and delivery accuracy.
- Ensure compliance with company policies, SOPs, and safety standards.
- Handle customer escalations related to delivery delays or issues, ensuring quick resolutions.
- Optimize delivery routes and resources to improve cost efficiency.
- Maintain records of shipments, delivery status, and operational reports.
- Support recruitment, training, and performance monitoring of delivery staff when required.
- Collaborate with cross-functional teams (Warehouse, Customer Care, Vendor Management) to enhance last mile performance.
Job Type: Full-time
Pay: ₹21, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
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