Customer Relationship Manager

2 weeks ago

Bahadurgarh, Haryana, India SHIV SHAKTI IMPEX Full time ₹ 3,60,000 - ₹ 4,80,000 per year
  • Project Planning and Execution: The CRM Manager is responsible for planning and executing CRM projects, including implementing new software systems, designing customer communication strategies, and overseeing CRM campaigns to ensure they align with business objectives.
  • Problem-Solving and Decision-Making: This role involves identifying customer relationship issues, analyzing data to find solutions, and making strategic decisions to improve customer interactions and optimize processes.
  • Collaboration with Cross-Functional Teams: The CRM Manager collaborates with sales, marketing, IT, and customer service teams to integrate CRM strategies across departments, streamline processes, and achieve a unified customer experience.
  • Leadership and Mentorship: In some cases, the CRM Manager may lead a team of CRM specialists, providing guidance, training, and mentorship to ensure effective implementation of CRM initiatives and best practices.
  • Process Improvement and Innovation: Continuous improvement of CRM processes, identifying opportunities for automation, personalization, and innovation to enhance customer engagement and drive business growth.
  • Technical or Customer-Facing Responsibilities: Managing CRM software platforms, overseeing customer data management, developing customer segmentation strategies, and ensuring seamless customer interactions through various touchpoints.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer

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