Customer Relationship Manager

6 days ago

Bahadurgarh, Haryana, India Akash Blowers Full time ₹ 8,00,000 - ₹ 15,00,000 per year
  • Develop and maintain long-term relationships with customers.
  • Serve as the main point of contact for client accounts, handling inquiries and concerns promptly.
  • Understand customer needs and work with internal teams to deliver customized solutions.
  • Monitor customer satisfaction and take proactive steps to improve the client experience.
  • Manage client onboarding, training, and support processes.
  • Analyze customer feedback and provide insights to improve products, services, and processes.
  • Identify upselling and cross-selling opportunities to maximize revenue.
  • Maintain accurate records of customer interactions in CRM systems.
  • Resolve escalated issues quickly and effectively to retain client trust.
  • Collaborate with sales, marketing, and product teams to align strategies with customer expectations.

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