Center Manager

Pay: ₹20, ₹40,000.00 per month

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Job description:

As a Center Manager at Mantra Care, you will be responsible for overseeing the day-to-day operations of our service center, ensuring optimal performance, customer satisfaction, and operational excellence. You will manage a team, drive business performance, and ensure a seamless experience for both customers and employees.

Key Responsibilities:

• Oversee the daily operations of the center, ensuring smooth and efficient functioning of all processes.
• Lead and manage the team, providing direction, support, and performance feedback to ensure high-quality service delivery.
• Develop, implement, and evaluate operational strategies to achieve business goals, including customer satisfaction and financial objectives.
• Monitor key performance indicators (KPIs) for both team and center performance, making necessary adjustments to optimize results.
• Ensure that all activities comply with Mantra Care's policies, procedures, and quality standards.
• Handle customer queries, concerns, and complaints, ensuring prompt and effective resolution.
• Work closely with other departments (e.g., HR, Finance, and Sales) to ensure seamless integration and support.
• Manage the center's budget and resources, including staffing, supplies, and inventory, to ensure cost-efficiency.
• Implement training programs to enhance team capabilities, improve service quality, and ensure continuous professional development.
• Regularly prepare and present reports to senior management on center performance, issues, and growth opportunities.
• Create a positive and motivating work environment, fostering a culture of teamwork and accountability.

Skills & Qualifications:

• Proven experience in a managerial or supervisory role, preferably in customer service or operations management.
• Strong leadership and people management skills, with the ability to motivate, guide, and develop a team.
• Excellent communication and interpersonal skills, with the ability to interact with customers and team members effectively.
• Strong organizational and time-management abilities, with the capacity to handle multiple tasks and priorities.
• Analytical thinking, with a results-oriented approach to problem-solving and decision-making.
• Ability to work under pressure and in a fast-paced environment while maintaining high standards.
• Proficiency in MS Office and experience with management tools and software.
• A bachelor's degree in business administration, management, or a related field is preferred.
• Previous experience in managing service centers or operations is a plus.

Job Type: Full-time

Pay: ₹30, ₹45,823.23 per month

Work Location: In person