Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Zyvka Full time ₹ 36,000 - ₹ 48,000 per year
Job Description:Job Title: Customer Support Executive / Customer Service Executive
Company Information Hiring for India's first modern B2B tech platform for Real Estate industry. It brings together a full spectrum of commercial & residential developers, builders & agents on one platform. We help them find the right matches & close deals faster, to serve clients better. All made possible on our intelligent digital platform.
Job Summary Salary Range: 3.6 LPA to 4.8 LPA. Location: C-396, Vyapar Kendra Rd, Block C, Sushant Lok Phase I, Sector 43, Gurugram, Haryana Years of Experience Required: 1-4 years Notice Period: Immediate joiners (Max NP 15 days) Mode of interview: F2F

Responsibilities
  • Create and manage onboarding campaigns and journeys for new users
  • Outbound calling process
  • Act as the main point of contact for clients and handle concerns through calls
  • Deliver training and support to new users
  • Monitor user engagement and satisfaction, making adjustments as needed
  • Collaborate with internal teams to meet user needs
  • Build and maintain relationships with key clients and customers
  • Identify new business opportunities and upsell to existing clients
  • Develop strategies to improve customer satisfaction and retention
  • Analyze market trends to identify growth opportunities

SkillsMust-Have Skills
  • Experience in outbound calling
  • Ability to manage customer relationships
  • Strong communication and interpersonal skills


Good-to-Have Skills
  • B2B Technology ales
  • Preferably in Software Solutions
  • SaaS
  • IT Services

Qualifications Academic Qualifications: Bachelor's or Master's degree in business, marketing, computer science, or a related field Experience: 1-4 years

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