Key Account Manager

2 days ago


Navi Mumbai, Maharashtra, India Commutec : Corporate Mobility Full time ₹ 6,00,000 - ₹ 10,00,000 per year

Job description:

Position: Key Account Manager.

Education: Any Graduate/BBA/MBA Experience

Experienced Industry: Travel/Transportation/Mobility/Hospitality/Logistics

Notice Period: Immediate or 1 month.

Job Description:

Key Account Manager. will be responsible for managing the customer lifecycle from on boarding to renewal and developing long-term relationships with our clients. This role will focus on ensuring customer satisfaction and driving adoption and usage of our products.

Responsibilities:

  • Developing and executing customer success plans for assigned accounts Monitoring customer usage and adoption of our products Proactively engaging customers to ensure they are receiving maximum value from our solutions
  • Developing and executing strategies to increase customer retention Identifying customer needs and upselling opportunities
  • Working closely with the sales team to provide product feedback and customer insights
  • Resolving customer inquiries and issues in a timely manner
  • Developing relationships with customers to ensure customer satisfaction Tracking and reporting customer success metrics

Requirements:

  • At least 3+ years of customer success experience in Account management. Outstanding customer service skills
  • Ability to listen, earn trust, and consult with clients
  • Ability to effectively manage time to maximize results
  • Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
  • Strong problem-solving skills and resourcefulness

Job Type: Full-time

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Provident Fund

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