Executive- International Customer Support

2 weeks ago

Mumbai, Maharashtra, India Sisco Research Laboratories (SRL) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job description:

Position Overview:

We are looking for a highly organized and proactive Export Logistics Coordinator to manage and execute export shipping activities efficiently. The role involves coordinating with various stakeholders to ensure timely dispatch and delivery of export shipments, handling end-to-end documentation, and ensuring compliance with international trade regulations. The ideal candidate should have prior experience in export logistics and understanding of shipping modes, documentation, and coordination with logistics partners.

Key Responsibilities:

  • Shipment Planning & Dispatch:
  • Coordinate and plan the dispatch of export shipments via air, sea, and road.
  • Ensure timely pick-up and delivery based on customer and internal schedules.
  • Documentation Preparation:
  • Prepare and verify all required export documentation including:
  • Commercial Invoice
  • Packing List
  • Certificate of Analysis (COA)
  • Material Safety Data Sheet (MSDS)
  • Certificate of Origin
  • Bill of Lading / Air Waybill (AWB)
  • Ensure documentation accuracy and compliance with destination country requirements.
  • Liaison with Logistics Partners:
  • Communicate with freight forwarders, shipping lines, customs brokers, and CHAs to ensure smooth and timely clearance and shipment.
  • Resolve shipment or clearance-related issues proactively.
  • Shipment Tracking & Updates:
  • Track and monitor shipment status until delivery.
  • Provide timely updates to customers and internal stakeholders.
  • Records Management & Compliance:
  • Maintain accurate and updated records of all export shipments and documentation for internal audits and regulatory compliance.
  • Customer Coordination:
  • Handle customer queries related to shipment schedules, documentation, delivery timelines, and related issues.
  • Ensure a high level of customer satisfaction and service.
  • Internal Coordination:
  • Work closely with internal teams including Sales, Production, and Quality Control to align export requirements.
  • Ensure timely readiness of goods and documentation for dispatch.
  • Cost Optimization:
  • Monitor freight costs and negotiate with shipping carriers or forwarders to obtain competitive rates.
  • Analyze shipping costs for cost-saving opportunities.

Required Skills & Qualifications:

  • 03 years of experience in export logistics, shipping coordination, or international trade.
  • Strong understanding of export documentation, customs clearance procedures, and Incoterms.
  • Familiarity with DG Cargo shipping protocols (certification preferred).
  • Proficiency in MS Office (Excel, Word, Outlook) and ERP/logistics systems.
  • Excellent coordination, communication, and problem-solving skills.
  • Ability to work independently and handle multiple tasks under pressure.

Preferred Attributes:

  • Detail-oriented with a proactive approach.
  • Customer-focused and service-oriented mindset.
  • Ability to collaborate with cross-functional teams.
  • Strong organizational and time management skills.

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Unison International Consulting Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    This Job Is With The Client Of Unison International ConsultingExciting Opportunity Customer Support ExecutiveLocation: MumbaiCompany: Leading Brand in Retail & E-commerceExperience: 1 to 3 yrsCTC: 3.5 to 5.5 LPAJob Role Highlights:Handle customer queries via calls, emails & chat with a solution-oriented mindsetResolve complaints quickly while maintaining...

  • International Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India NowXprt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Mumbai for an International Customer Support Executive. The International Customer Support Executive will be responsible for handling customer queries, providing online support, ensuring customer satisfaction, and offering technical support. Day-to-day tasks include responding to customer inquiries...

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India Axis Finance Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAxis Finance Limited provides niche financial solutions in select categories across wholesale and retail segments. Offerings include Special Situations Funding, Structured Financing and Real-Estate Financing for wholesale borrowers, and Personal Loan, Home Loan, Business Loan & Loan Against Property for retail borrowers. Our...

  • International Customer Support Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Intelecorp Software Full time US$ 15,000 - US$ 30,000 per year

    Job Summary:We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.Responsibilities:Outbound Sales: Conduct outbound calls targeting...

  • Customer support executive

    7 days ago

    Mumbai, Maharashtra, India StarMaxx HR Services Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Customer Support Executive – Job DescriptionPosition: Customer Support ExecutiveExperience Required: Minimum 1 yearSalary: ₹25,000 to ₹30,000Location: ——— (Vasai ,mumbai)Key Responsibilities:Handle inbound and outbound customer calls professionally.Resolve customer queries, complaints, and service-related issues.Provide accurate information about...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Social Donut Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Location: Goregaon (East) ,Mumbai (On-site)About ElverElver is a new-age headphones and audio accessories brand built for those who believe sound is more than just listening, it's an experience. We're scaling fast, and our commitment to customer delight is as strong as our passion for innovation.Role OverviewAs a Customer Support Executive, you will be the...

  • Customer support

    2 weeks ago

    Mumbai, Maharashtra, India Saroj Ganesh Podar Trust Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Description E-commerce Support ExecutivePosition: E-commerce Support ExecutiveDepartment: Information TechnologyLocation: Head Office (Prabhadevi / Parel )Job SummaryThe E-commerce Support Executive will manage online customer interactions, order processing, and back-end operations to ensure smooth functioning of the e-commerce platform. The role acts as...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India TCP Corps Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: Customer Support Executive Job Time: 10:00 AM to 7:00 PM Working Days: 5 days a week (off days will be either Friday-Saturday or Sunday-Monday) Location: Andheri East, Mumbai, Maharashtra Compensation: Up to ₹4 LPA (fixed) Roles & Responsibilities: • Training and on-boarding of students post sales • Delivering prompt, efficient and...

  • Customer Support

    7 days ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    Position: Customer Support Executive (Female)Location: MumbaiSalary Range: ₹35,000 – ₹40,000 per monthExperience Required: 2–3 yearsQualification: Bachelor's Degree in any disciplineEmployment Type: Full-timeGender: FemaleJob Summary:We are looking for a polite, proactive, and customer-focused Female Customer Support Executive to join our Mumbai...

  • Executive - Customer Support

    5 days ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...