International Customer Support Executive

1 day ago

Navi Mumbai, Maharashtra, India Intelecorp Software Full time US$ 15,000 - US$ 30,000 per year

Job Summary:

We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.

Responsibilities:

Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.

Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.

Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.

Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.

Team Collaboration: Collaborate with other internal departments to optimize the customer experience.

Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.

Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.

Requirements:

Fluent in English (English Medium Primary Education preferred).

Experience:

A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.

Freshers with excellence in English can also apply.

Skills:

Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.

Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.

Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.

Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.

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