Customer Support Executive
2 weeks ago
Roles & Responsibilities:
• Training and on-boarding of students post sales
• Delivering prompt, efficient and friendly responses to students across various channels
• Initiate regular calls with the students to track their progress
• Proactively manage the success of the assigned students and identify/develop upselling opportunities
• Build a solid and lasting relationship with the customers
• Perform any other tasks required to ensure customer satisfaction
• Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students
• Cross sell and upsell the courses offered
Who are we looking for?
• Minimum 1 year of experience in customer success role .
• Excellent written and verbal communication skills
• Strong sense of responsibility and ownership
• Experience in handling challenging situations and demonstrated capabilities of winning them over
• Have strong empathy for customers and a passion for customer success
• Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
• Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)
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