Area Operations Head

2 days ago

Ghaziabad, Uttar Pradesh, India Blue Dart Full time

Job Title
Area Operations Head ( Assistant Manager-Operations)
Function
Regional Business
Reporting to
Area Head

  • Purpose

Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area

  • Key Responsibilities

Responsibilities
Financial

  • Support Area Head in developing the budget for the Area
  • Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

  • Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
  • Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
  • Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
  • Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
  • Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
  • Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
  • Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals

People

  • Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
  • Monitor the performance of the team on a continuous basis to identify key performers
  • Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline
  • Key Result Areas and Key Performance Indicators

S.no
Key Result Areas
Key Performance Indicators
Optimize costs in the Area

  • % reduction in Operating Costs for the area (i.e. OCPK and OCPM)

Reach Enhancement

  • Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)

Drive service quality and excellence in the Area

  • Overall adherence to area service quality in terms of Net Service Levels (NSL)
  • Delivery performance as per transit time for all products
  • % undelivered shipments
  • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and pick-ups
  • Achievement of target NPS Scores for the Area

Ensure Security of Shipments

  • Number of open security related cases in the Area

Ensure Regulatory Compliance

  • Compliance to all applicable regulatory requirements

Drive Operations of Channel Partners attached to the Area

  • Operational Performance of
  • RSPs
  • PDAs
  • Delivery Agents

Drive Operations Process Efficiency and capability

  • % increase in operational productivity in the Area (measured as shipments/ employee )
  • % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes

Ensure Performance Driven Culture

  • Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

  • % Key area positions with identified successors / potential successors

Drive employee morale and engagement

  • Employee Attrition (%)
  • PDA Attrition (%)

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