Assistant Manager Train Attendant

17 hours ago

Ghaziabad, Uttar Pradesh, India DB Rrts Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • AM TA is the boss of team constituted to 40-50 TAs
  • Will determines the disciplinary measures in case of defaults reported on part of TA.
  • Will be responsible for people management process and promotions including recommendations on salary increase.
  • Will lead the selection process for suitable candidates for TA Group
  • Will conducts the performance dialogs with the staff
  • Maintain a high profile in the promotion of safe working conditions and practices for Train attendants so as to ensure a safe working environment for all employees.
  • Provide technical and professional review to TAs in all areas, e.g. work methods, to ensure technical consistency and professionalism within the train operations department
  • Carry out ambush inspections and regular audits of TA's on duty to ensure they are following their roles and responsibilities efficiently.
  • Ensure that TA's working conditions are as per the company policy.
  • Manage working hours of TA's in accordance with fatigue management principles.
  • Make sure that all incidents reported on part of TA's are investigated for the purpose of identifying root cause.
  • Ensure TA engaged in the incident is given proper counselling to avoid any repetition of similar incidents in future.
  • Ensure that for any instruction or communication given to TA's are recorded and maintained in assurance register.
  • Lesson learnt are prepared and properly communicated to all TA's.
  • Monitor the implementation of effective rectification actions.
  • Support the training and development of new entrants Train Attendants
  • Responsible for Safe and efficient control and management of Train Attendant on mainline and depot (if required).
  • Responsible for analysis of failure and coordinate with different departments.
  • Maintaining a high standard of services to passengers. Impart required soft skills to TA's for communication to passengers and give resolution to their problems.
  • Ensure timely dissemination of information to the staff.
  • Involvements in different audits & document preparations.

Qualifications: -

  • B.Tech, B.E / Diploma in Engineering / Graduate
  • 5-8 years of experience in leadership position.

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