Area Service Incharge
3 days ago
Key Responsibilities
● Handle escalations from Service Coordinators and monitor SLA adherence and
complaint resolution timelines.
● Allocate resources and manpower to ensure timely resolution of service issues.
● Analyze product failure trends and coordinate with vendors for necessary actions.
● Approve replacements, warranty exceptions, and financial adjustments as
required.
● Oversee regional budgeting, operational planning, and P&L accountability.
● Recruit, train, mentor, and develop regional service teams, including field engineers.
● Drive service delivery excellence, ensuring customer satisfaction and retention.
● Conduct trend analysis, strategic planning, and implement continuous improvement
initiatives.
● Escalate only critical unresolved issues to HOD with complete case documentation.
Job Types: Full-time, Permanent
Pay: ₹28, ₹32,000.00 per month
Work Location: In person
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