Regional Service Head, Ghaziabad

1 week ago

Ghaziabad, Uttar Pradesh, India Exide Industries Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Regional Service Head will lead service operations across the assigned region. This role involves overseeing warranty management, dealer appointment and performance, team leadership, productivity optimization, and ensuring audit and compliance standards are met. The ideal candidate should have a strong technical background, excellent people management skills, and a customer-centric approach to service excellence.

  1. Warranty Management

Ensure proper validation of warranty periods as per company policy.

Track and enforce the timely return of warranty batteries by service partners and field teams.

  1. Dealer Appointment & SLA Monitoring

Identify and appoint new service dealers in alignment with regional growth plans.

Monitor dealer performance and ensure SLA adherence through periodic reviews and reporting.

  1. Team Management & Goal Setting

Set clear goals, KPIs, and productivity metrics for Service Engineers.

Monitor performance regularly and provide guidance and support for target achievement.

  1. Productivity Analysis & Performance Optimization

Conduct regular analysis of team performance and implement corrective actions where necessary.

Identify areas for continuous improvement in field service efficiency, cost, and coverage.

  1. Customer Escalation Resolution

Act as the first point of contact for critical customer issues and ensure prompt resolution.

Implement preventive actions to reduce recurrence and escalate only when necessary.

  1. Channel Partner Management

Build and maintain strong communication channels with dealers and service partners.

Provide technical support and ensure timely query resolution to strengthen service network relationships.

  1. SOP Adherence & Auditing

Ensure all Service Engineers and Channel Partners follow defined SOPs.

Conduct periodic audits to ensure compliance and take corrective measures as required.

  1. Technical Equipment Readiness

Ensure Service Engineers are equipped with the necessary tools, testing equipment, and technical kits to perform field tasks effectively.

  1. Customer Service & Quality Standards

Drive initiatives to maintain high customer satisfaction scores.

Enforce Total Quality Management (TQM) standards and ensure preparedness for ISO and internal audits. Ensure audit compliance and documentation readiness at all levels of service delivery.

Experience:

Bachelor's degree in Engineering (Electrical/Electronics preferred); MBA is an advantage.

8–12 years in service operations, with at least 3–5 years in a regional leadership role.

Preferred industry:

Automotive, Battery/Energy Storage, Consumer Electronics, or similar tech-driven sectors

  • Field Sales Officer(Ghaziabad)

    1 week ago

    Ghaziabad, Uttar Pradesh, India Fresca Foods Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & ResponsibilitiesVisit retail outlets across Ghaziabad region to promote company products such as General Trade and Field Sales.Identify new business opportunities and build relationships with key decision-makers at target stores.Conduct market research to stay up-to-date on industry trends and competitor activity.Develop sales strategies to achieve...

  • Plant Head

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time ₹ 12,00,000 - ₹ 16,00,000 per year

    URGENT HIRING|| PLANT HEAD|| GHAZIABADProfile: Plant Head - ORC PlantLocation : Sahibabad next to GhaziabadExperience: 20years – 25 yearsSalary : Max 15-20 LPAKey Responsibilities:Supervise and manage overall plant operations ensuring efficiency and performance.Monitor and regulate pressure, temperature, and energy generation output.Oversee the operation...

  • Regional Sales Manager

    1 week ago

    Ghaziabad, Uttar Pradesh, India Zchem Polymers Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionZchem Polymers India Private Limited, based in Ghaziabad, Uttar Pradesh, is a leading provider of specialty chemicals, minerals, and performance-enhancing additives. Since its establishment in 1999, the company has built a strong reputation for delivering high-quality, solution-focused products serving diverse industries. With an extensive...

  • Sports Head

    1 week ago

    Ghaziabad, Uttar Pradesh, India Presidium School Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Required Sports Head for Indirapuram :Should have rich experience in Sports.Should have ability to organise the sport events.Should be comfortable for Indirapuram, Ghaziabad Location.Job Type: Full-timePay: ₹30, ₹60,000.00 per monthWork Location: In person

  • Admission Counsellor – TSWY Ghaziabad

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India Shri Educare Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    The Shri Ram Wonder Years Ghaziabad invites smart, energetic and creative professionals to be a part its family. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. The role primarily focuses on the following:Facilitating Admission ProcessTo facilitate the entire admission process for...

  • Branch Head

    1 week ago

    Ghaziabad, Uttar Pradesh, India Aavas Financiers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Aavas Financier is seeking a dynamic and result-oriented Branch Head to lead our branch operations for Home Loan (HL) & Loan Against Property (LAP) products. The ideal candidate will have strong leadership skills, a proven track record in loan sales, and the ability to manage a team to achieve business targets.Key Responsibilities :-Drive business growth by...

  • Field Executive

    6 days ago

    Ghaziabad, Uttar Pradesh, India DIGITAL DOX SERVICE Full time ₹ 18,00,000 per year

    Digital Dox Service - Modinagar, Ghaziabad, Job Type Field Work / Part-Time / Commission-Based, Job Description Digital Dox Service is a CSC (Common Service Center) that provides gov-related services such as income, caste, and domicile certificates, ration card services, pension, PAN card, and other digital services to citizens, We are looking for motivated...

  • Production Head

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India AFPL Forgings Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Company DescriptionAnandmayee Forgings Pvt. Ltd. (AFPL Forgings) is a globally recognized, ISO-certified manufacturer of high-quality forging components with an annual production capacity of 3600 MT. Serving critical industries such as Aerospace, Defense, Oil & Gas, and Power Generation, AFPL is known for its precision and reliability. Headquartered in...

  • Center Head

    1 week ago

    Ghaziabad, Uttar Pradesh, India Shri Educare Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Shri Ram Wonder Years, Ghaziabad invites smart, energetic and creative leaders to be a part of the family as the Center Head/Principal. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. To provide effective, dynamic and inspirational leadership in order that every child is able to...

  • Franchisee Acquisition Manager

    3 hours ago

    Ghaziabad, Uttar Pradesh, India The Talent Quest Centre Full time

    Vacancy with a leading U. K. Concept Preschool Chain ; Head Office in Noida with presence PAN India. The Company is operational since 1999 and is now operating from 3 Countries and has 250+ Franchisees as on date .The curriculum integrates traditional learning with technology to enhance children's development. The preschool offers a unique learning...