Customer Support Associate-ICC

2 days ago

Noida, Uttar Pradesh, India Iron Systems, Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview
Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global data center, edge computing, telecom and IoT infrastructure, and adjacent industries.

We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.

Work Hours:
Flexible. The position requires you to work in Morning/Evening/Night Shift

Job Responsibilities

  • Manage the company's customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
  • Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
  • Coordinate with resources/third-party vendors to meet the SLAs.
  • Handle complete day-to-day operations of the command center.
  • Ability to complete the assignment on schedule.
  • Ensure all orders are completed and systems updated accordingly.
  • Ensure all outbound paperwork is accurate and recorded correctly.
  • Maintain metrics and customer service logs.
  • Other duties and special projects as assigned.

Required Skill Sets

  • Strong Verbal and Written Communication
  • Analytical and Problem-Solving mindset
  • The candidate should be willing to work in a fast-paced 24x7 environment. Shifts can be day/night depending on the business requirements.

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