After-Sales and Service Manager
6 days ago
Location: Hyderabad
Employment: Full-time
Travel: Mostly office-based / Resident work with frequent client visits, and may require further travel (local/regional/international).
Your responsibilities:
The After-Sales and Service Manager for Centrifugal and gear Pumps is responsible for managing all post-sales support activities including installation supervision, commissioning, maintenance, troubleshooting, spare parts, and customer training. The role ensures efficient field service operations and high customer satisfaction through timely support and technical expertise. Furthermore, you will have key responsibilities in...
- Service Operations
- Costumer Support & Issue Resolution
- Spare Parts & Warranty Management
- Coordination with Internal Teams
- Documentation & Reporting
- Team Development
What we expect from you:
- Educational Background: Bachelor of Engineering in Electrical & Electronics with an experience of 7-10 years in Service.
- Strong understanding of electrical control systems and instrumentation.
- Ability to read and interpret technical schematics and P&IDs.
- Excellent problem-solving and troubleshooting skills.
- Proficiency in PLC programming (e.g.,,Siemens, OMRON, ABB).
- Experience with SCADA and HMI platforms (e.g., Wonderware, WinCC).
- Familiarity with industrial communication protocols (EtherNet/IP, Modbus, Profibus).
- Should be able to travel PAN India for installation & commissioning of starter panels and pumps within short notice period.
- Perform FAT's (Factory acceptance tests) at vendor places.
- Perform SAT's (Site acceptance tests), Customer acceptance & Report making.
- Training the operators/ technicians/ Engineers on equipment supplied to site.
- Should be able to handle site independently and close the issues.
- Should report immediately to service manager if in case of any concerns at site.
- Should be able to identify the faulty / malfunctioning instruments.
- Excellent communication, negotiation and interpersonal skills.
- Strong technical acumen and ability to grasp complex concepts.
Why apply at DESMI?
You will be a part of an innovative organization that puts employees first. DESMI offers an international work environment with endless opportunities for continuous growth, innovation and personal development. Working at DESMI is the perfect opportunity to be at the forefront of the shifting market dynamics, creating development and the newest solutions.
Ready to develop your career journey at DESMI?
If this position aligns with your interests and qualifications, we encourage you to apply promptly. We review applications on a rolling basis, so submitting yours early will ensure full consideration.
Read more about DESMI here:
DESMI India Private Limited
DESMI India Private Limited is 100% subsidiary of DESMI Pumping Technology A/S is one of the world's leading manufacturers of a large variation of pumps and automated systems for the maritime and industrial markets worldwide.
DESMI is a global company specialized in the development and manufacture of pump and automation solutions for Marine, New Green Solutions, Aquaculture, Defense, Process Industry, Industry & Utility both locally and globally. Our product range supplemented with agency products from other leading, world class manufacturers – is completed by related services such as the design and installation of pump plants, oil spill recovery and after sales service.
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