Technical Engineer

Job Description

Location: India

Employment: Full-time

Travel: Extensively to customer sites

What to expect in the job as Technical Engineer in After Sales/Service:

The Technical Engineer - After Sales/Service is responsible for providing comprehensive post-sales support to customers across various industries. The role involves supervision of equipment installation, commissioning, troubleshooting, maintenance, spare parts coordination, and customer training. The Engineer ensures seamless service delivery, adherence to quality standards, and maximization of customer satisfaction.

Your Key Responsibilities Will Be

Service Operations

- Plan, execute, and supervise installation, commissioning, inspection, and maintenance of CF & PD pumps.
- Ensure compliance with company service standards, safety guidelines, and customer expectations.
- Manage site manpower and subcontractors for timely execution of service activities.

Customer Support & Troubleshooting.

- Provide technical guidance to customers to resolve equipment-related issues efficiently.
- Act as the primary escalation point for service challenges and ensure quick resolution.
- Maintain proactive communication with customers regarding service progress, schedules, and downtime management.

Spare Parts & Warranty Management

- Coordinate spare parts planning and ordering to ensure availability.
- Handle warranty cases in line with company policies and follow up with internal teams.
- Promote preventive maintenance contracts and AMC (Annual Maintenance Contract) packages to customers.

Internal Coordination

- Work closely with Sales, Engineering, and Production teams for smooth handover and execution of projects.
- Provide feedback on recurring technical issues to support product design and quality improvements.

Documentation & Reporting

- Prepare and maintain service reports, commission documents, and customer acknowledgement forms.
- Generate monthly reports on service KPIs such as MTTR (Mean Time to Repair), response time, and customer satisfaction ratings.

Training & Development

- Conduct product training sessions for customers, channel partners, and junior service engineers.
- Support skill development of service team members by mentoring and coaching.

What We Expect From You

- BE/Diploma in Mechanical /Electrical/Mechatronics
- 6years of experience in after-sales/service roles, preferably in pumps, rotating equipment, or industrial machinery
- Strong knowledge of installation, commissioning, and troubleshooting of pumps and motors
- Familiarity with electrical starters (DOL, Star-Delta, Soft Starters, VFDs) and control systems
- Excellent communication, customer handling, and problem-solving skills

Why apply at DESMI

You will be a part of an innovative organization that puts employees first. DESMI offers an international work environment with endless opportunities for continuous growth, innovation and personal development. Working at DESMI is the perfect opportunity to be at the forefront of the shifting market dynamics, creating development and the newest solutions.

Ready to develop your career journey at DESMI

If this position aligns with your interests and qualifications, we encourage you to apply promptly. We review applications on a rolling basis, so submitting yours early will ensure full consideration.

Read more about DESMI here: www.desmi.com

DESMI India Private Limited

DESMI India Private Limited is 100% subsidiary of DESMI Pumping Technology A/S is one of the world's leading manufacturers of a large variation of pumps and automated systems for the maritime and industrial markets worldwide.

DESMI is a global company specialized in the development and manufacture of pump and automation solutions for Marine, New Green Solutions, Aquaculture, Defense, Process Industry, Industry & Utility both locally and globally. Our product range supplemented with agency products from other leading, world class manufacturers is completed by related services such as the design and installation of pump plants, oil spill recovery and after sales service.