Area Service Manager

3 weeks ago


India Ola Electric Full time

Job Description

Job Title: Area Service Manager

Location: Field Locations

Level: AM

Position type: Full time

Key Roles & Responsibilities:

Oversee after-sales service operations for Ola Electric's scooters and Roadster model motorbikes across multiple Experience Centers and service hubs in the assigned area.

Manage and control parts inventory variance within the assigned area.

Drive targeted monthly revenue from service operations, accessories, and value-added offerings

Achieve targeted daily service productivity per Service Centre.

Implement measures to reduce monthly escalations at each service center.

Maintain a minimum CSAT score of 4.5 at every service center through superior service quality and customer handling.

Ensure compliance with Ola's SOPs, safety protocols, and EV-specific technical guidelines.

Plan and coordinate manpower allocation to meet service demand efficiently.

Train and mentor Service Managers, Advisors, and Technicians on product knowledge, repair techniques, and customer experience standards.

Monitor service KPIs, prepare performance reports, and present improvement action plans to the Regional Service Manager.

Collaborate with central quality and technical teams to resolve escalations, share product feedback, and drive continuous improvement

Qualifications, Experience & Skills:

Bachelor's degree in Mechanical/Automobile Engineering or related field.

812 years of after-sales service experience in the two-wheeler or EV industry, with at least 35 years in a multi-location management role.

Strong knowledge of EV systems, diagnostics, and repair processes.

Proven ability to manage warranty processes, inventory control, and service revenue targets.

Data-driven approach to tracking service productivity and customer satisfaction.

Excellent leadership, communication, and problem-solving skills.

Willingness to travel extensively across the assigned area.


  • Area Service Manager

    4 weeks ago


    India Ola Electric Full time

    Job Description Qualifications, Experience & Skills: Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent Minimum 8+ years of experience in 2 or 4 wheeler Technical Support & Service engineering function. Expertise in using diagnostic applications and tools Hands on experience in using Oscilloscope, Telematics & Dataloggers...

  • Area Service Manager

    3 weeks ago


    Thiruvananthapuram, Thiruvananthapuram / Trivandrum, India Ola Electric Full time

    Job Description Job Title: Area Service Manager An exciting opportunity for fresh engineering graduates from premier institutes to begin their career journey with Ola Electric as an Area Service Manager . Key Roles & Responsibilitie s: Oversee after-sales service operations for Ola Electric's scooters and Roadster model motorbikes across multiple...

  • Area Service Manager

    3 weeks ago


    Pune, India One 97 Full time

    Job Description About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...


  • Bengaluru, India One97 Communications Limited Full time

    Job Description About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Area Service Incharge

    2 weeks ago


    India Orient Electric Full time

    Area Service Incharge - Good knowledge of Key Service KPI Parameters - Ability to identify new Service Franchisee and Network expansion - Good Analytical skills - Spare part / Inventory management - Dealer/Trade satisfaction Job ID 32634 Job Type Full-time Location Ernakulum Experience 5 - 15 Years Business Unit FANS OrganizationPosted October...


  • India Branding Area - Marketing Communications Agency Full time

    Job Description Company Description Branding Area is a Public Relations & Marketing Firm that offers services to individuals and brands. We specialize in managing, designing, and implementing communication strategies to effectively engage with targeted audiences on behalf of our clients. Role Description This is a full-time on-site role located in the...

  • Area Manager

    4 weeks ago


    India Thick Shake Factory Full time

    Manage all F B and day-to-day operational aspects of the stores within the assigned area following budgeted guidelines and to the highest standards Responsible for managing the performance of all the Store Managers Store In-Charges of all the stores in the assigned area Collaborate with department heads to create strategic plans aligned with Company...

  • Area service Incharge

    2 weeks ago


    Kerala, India, India Jio Full time

    Jio is actively looking to hire candidates for the position Area Service Incharge for Kochi & TrivandrumKey requirements are1. Graduation and Diploma in Engineering stream.2. Experience of 6-10 years in After sales service.Job DescriptionCandidate is responsible for resource planning, recruitment and deployment.Partner lifecycle managementEnsure onboarding...


  • India Birla Opus Full time

    Job Description Key Result Areas Supporting Actions Manage the painting services portfolio with the organizational vision and goals to create value for the business - Create and drive awareness of the various services on ground by BTL activations. - Develop the business with respect to booked number of sites & value from leads. - Build processes and drive...

  • Area Manager

    2 weeks ago


    Kolkata, India ManipalCigna Health Insurance Company Ltd. Full time

    Job Description Company Description ManipalCigna Health Insurance Company Limited is a joint venture between the Manipal Group and Cigna Corporation. The Manipal Group is a leader in healthcare delivery and higher education in India, while Cigna Corporation is a global health services company with a presence in over 30 countries. ManipalCigna offers...