Area Service Manager
17 hours ago
Job Description
Job Title: Area Service Manager
Location: Field Locations
Level: AM
Position type: Full time
Key Roles & Responsibilities:
Oversee after-sales service operations for Ola Electric's scooters and Roadster model motorbikes across multiple Experience Centers and service hubs in the assigned area.
Manage and control parts inventory variance within the assigned area.
Drive targeted monthly revenue from service operations, accessories, and value-added offerings
Achieve targeted daily service productivity per Service Centre.
Implement measures to reduce monthly escalations at each service center.
Maintain a minimum CSAT score of 4.5 at every service center through superior service quality and customer handling.
Ensure compliance with Ola's SOPs, safety protocols, and EV-specific technical guidelines.
Plan and coordinate manpower allocation to meet service demand efficiently.
Train and mentor Service Managers, Advisors, and Technicians on product knowledge, repair techniques, and customer experience standards.
Monitor service KPIs, prepare performance reports, and present improvement action plans to the Regional Service Manager.
Collaborate with central quality and technical teams to resolve escalations, share product feedback, and drive continuous improvement
Qualifications, Experience & Skills:
Bachelor's degree in Mechanical/Automobile Engineering or related field.
812 years of after-sales service experience in the two-wheeler or EV industry, with at least 35 years in a multi-location management role.
Strong knowledge of EV systems, diagnostics, and repair processes.
Proven ability to manage warranty processes, inventory control, and service revenue targets.
Data-driven approach to tracking service productivity and customer satisfaction.
Excellent leadership, communication, and problem-solving skills.
Willingness to travel extensively across the assigned area.
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